Resolved after 2 days 8 hours, affecting Admin / Recruiter and API and 1 more, on July 21, 2026.
T2O is fully operational. We have continued to monitor performance throughout the day and have determined this incident to be fully resolved. Note: the Assessment Names and Interview Counts columns on the Jobs page remain temporarily blank. This does not reflect a loss of underlying data and will be restored.
Affected components
Update timeline
- investigating Jul 21, 2026, 01:30 PM UTC
We are currently investigating reports of intermittent performance issues and access errors impacting specific platform pages. Our engineering team is actively examining system logs and database health to identify the root cause, including potential connections to recent maintenance. We are working to restore full functionality and will provide further updates as we continue our investigation.
- investigating Jul 21, 2026, 01:44 PM UTC
We are continuing to investigate this issue.
- identified Jul 21, 2026, 02:30 PM UTC
We are actively executing a mitigation plan to return the platform to full functionality as quickly as possible. We apologize for the inconvenience and will continue to provide progress updates as we resolve performance issues.
- identified Jul 21, 2026, 04:06 PM UTC
Our team is actively working on a series of performance improvements to resolve the current disruption. Some users may continue to experience errors while accessing T2O US. We do not yet have an ETA for full resolution but will continue to post hourly updates until fully resolved, or sooner if there is material change. We apologize for the disruption this is causing.
- identified Jul 21, 2026, 05:14 PM UTC
Our team continues actively working to resolve the current disruption. Users may still be unable to access T2O US. We do not yet have an ETA for full resolution and will continue to post hourly updates until fully resolved, or sooner if there is material change. We recognize this is affecting your team's productivity and appreciate your patience.
- identified Jul 21, 2026, 05:35 PM UTC
As part of our mitigation efforts, we have temporarily disabled integrations to T2O US. Users may still be unable to access T2O directly. Integrations will be restored once the system has stabilized; we will confirm here when that happens. Note: Title has been updated to accurately reflect current impact.
- identified Jul 21, 2026, 06:43 PM UTC
Platform functionality has been partially restored on T2O US. We are focused on bringing integrations back on line for T2O US and will confirm here once that work is complete. Note: Title has been updated to accurately reflect current impact.
- identified Jul 21, 2026, 08:14 PM UTC
Platform functionality remains in a partially restored state on T2O US. Some users may continue to experience intermittent issues on specific pages. Integrations remain disabled while we finalize and deploy a permanent fix; we will confirm here once they are restored. We will continue to post hourly updates until fully resolved, or sooner if there is material change.
- monitoring Jul 21, 2026, 08:47 PM UTC
Platform functionality has been fully restored on T2O US. We have re-enabled ATS Integrations and Public API services. Some users may experience intermittent slowness while the system catches up on all processes. We will continue to closely monitor performance to ensure full resolution.
- monitoring Jul 22, 2026, 02:05 PM UTC
We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. In addition, some candidates may experience intermittent slowness when taking an interview. Our team has identified a likely contributing factor and is actively working on a fix. We will continue to provide updates as we make progress, or sooner if there is material change.
- monitoring Jul 22, 2026, 03:23 PM UTC
We are actively remediating the issue affecting the Jobs and Job Templates pages on T2O US. If you need to view a job tied to a specific candidate, you can go to Candidates, open that candidate's activity, and select "Go To Job Stage" from the actions menu. Impact to candidates taking interviews has been resolved. We will continue to provide hourly updates as we make progress, or sooner if there is material change.
- monitoring Jul 22, 2026, 05:09 PM UTC
The issue affecting the Jobs and Job Templates pages on T2O US has been resolved. We will continue to monitor performance to ensure continued stability. Note: Title has been updated to reflect current impact.
- investigating Jul 22, 2026, 05:44 PM UTC
We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. We will continue to provide updates as we make progress, or sooner if there is material change.
- identified Jul 22, 2026, 06:56 PM UTC
As part of our ongoing remediation of the Jobs and Job Templates page issue on T2O US, the Assessment Names and Interview Counts columns on the Jobs page will temporarily show as blank. This is an intentional, temporary change to reduce load while we work toward a permanent fix, and does not reflect a loss of underlying data. We will confirm here once these columns are restored. We will continue to provide updates as we make progress, or sooner if there is material change.
- identified Jul 22, 2026, 08:14 PM UTC
Remediation of the Jobs and Job Templates page issue on T2O US is now being monitored. The Assessment Names and Interview Counts columns on the Jobs page will remain temporarily blank to reduce load while we work toward a permanent fix. This is intentional and does not reflect a loss of underlying data. We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We will continue to provide updates as we make progress, or sooner if there is material change.
- monitoring Jul 22, 2026, 09:15 PM UTC
We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We are pausing status updates until tomorrow morning.
- monitoring Jul 23, 2026, 01:42 PM UTC
T2O is fully operational. We are continuing to monitor performance.
- resolved Jul 23, 2026, 09:35 PM UTC
T2O is fully operational. We have continued to monitor performance throughout the day and have determined this incident to be fully resolved. Note: the Assessment Names and Interview Counts columns on the Jobs page remain temporarily blank. This does not reflect a loss of underlying data and will be restored.
Your product runs on more than HireVue
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services