T2O Service Degradation – Analytics (US Region)

Update timeline

1. investigating Mar 09, 2026, 09:53 PM UTC

   Following the resolution of the earlier database configuration issue, we have identified a related degradation of service specifically affecting analytics. While core platform functions—including logins and the candidate experience—are operating as expected, some analytics data is currently not being written to the database. As a result, there will be a gap in reporting data. Our technical teams are currently diagnosing the cause of this issue and are working to restore the analytics data pipeline. We are also performing a comprehensive review of all system components to ensure no other services are impacted. Analytics exports are still functioning as expected. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

2. monitoring Mar 09, 2026, 10:22 PM UTC

   We have resolved the degradation of service affecting analytics within the US region. A service restart addressed a synchronization issue following our earlier database maintenance, and analytics data is now being recorded correctly. We are continuing to monitor the environment to ensure full stability.

3. resolved Mar 09, 2026, 10:32 PM UTC

   Following a thorough investigation, we have confirmed that all T2O services in the US region are fully restored. Our teams have verified that no other components were impacted, and we are confident that there are no remaining issues. We apologize for any inconvenience this caused and thank you for your patience and understanding.