HireVue Outage History

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HireVue had 38 outages in the last 2 years totaling 148h 9m of downtime — averaging 1.6 incidents per month.

There were 38 HireVue outages since June 17, 2024 totaling 148h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hirevue.com

Minor July 1, 2025

Unexpected Incident: Users are unable to schedule Microsoft Teams interviews T2O

Detected by Pingoru
Jul 01, 2025, 04:09 PM UTC
Resolved
Jul 01, 2025, 06:25 PM UTC
Duration
2h 16m
Affected: Interviews - LiveInterviews - LiveInterviews - Live
Timeline · 4 updates
  1. investigating Jul 01, 2025, 04:09 PM UTC

    We are experiencing a service disruption with Video Interviewing within our US, EU and AU regions of T2O. Customers are unable to manually schedule Live Microsoft Teams interviews in T2O. Candidates ares unable to self schedule Live Microsoft Teams interviews in T2O. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. identified Jul 01, 2025, 04:51 PM UTC

    The issue has been identified and we are releasing a fix to the US, EU and AU environments now. We will provide an update once the fix is complete.

  3. monitoring Jul 01, 2025, 06:12 PM UTC

    A fix has been implemented in the US and AU regions for T2O. We are monitoring on our side. We are working to deploy the fix in EU. Once the fix is in place across the board, we will evaluate any cleanup needed accordingly.

  4. resolved Jul 01, 2025, 06:25 PM UTC

    The incident has been resolved and a fix is in place in all T2O environments: US, AU and EU. Our team will evaluate any cleanup needed and produce the Root Cause Analysis.

Read the full incident report →

Minor May 16, 2025

Unexpected Downtime/Incident: OnDemand interviews submission errors (T2O AU environment only)

Detected by Pingoru
May 16, 2025, 06:26 AM UTC
Resolved
May 16, 2025, 06:46 AM UTC
Duration
20m
Affected: Interviews - On Demand
Timeline · 2 updates
  1. investigating May 16, 2025, 06:26 AM UTC

    We are experiencing a service disruption with OnDemand interviews within our T2O AU region. Candidates are unable to submit OnDemand interviews. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. resolved May 16, 2025, 06:46 AM UTC

    This incident has been resolved. Candidates are able to continue with their OnDemands with no additional intervention from us.

Read the full incident report →

Minor May 11, 2025

Intermittent slow and nonresponsive page loads

Detected by Pingoru
May 11, 2025, 06:59 AM UTC
Resolved
May 11, 2025, 08:58 AM UTC
Duration
1h 59m
Affected: Admin / RecruiterAnalyticsAPIAssessmentsATS IntegrationsEmailEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On DemandMessaging - SMSMessaging - WhatsappScheduling / Calendar IntegrationSingle Sign-On (SSO)
Timeline · 4 updates
  1. investigating May 11, 2025, 06:59 AM UTC

    The Hirevue dashboard and candidate experience is currently experiencing intermittent slowly loading and nonresponsive pages. We are working to understand and fix this issue as soon as possible.

  2. identified May 11, 2025, 07:55 AM UTC

    We believe we have identified the cause and are working on resolving the issue as soon as possible.

  3. identified May 11, 2025, 08:19 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 11, 2025, 08:58 AM UTC

    We have resolved the incident which was a result of a high database load due to a scheduled process.

Read the full incident report →

Critical April 10, 2025

SSO Users Unable to Log In

Detected by Pingoru
Apr 10, 2025, 12:17 PM UTC
Resolved
Apr 10, 2025, 03:37 PM UTC
Duration
3h 19m
Affected: Single Sign-On (SSO)Single Sign-On (SSO)Single Sign-On (SSO)
Timeline · 6 updates
  1. investigating Apr 10, 2025, 12:17 PM UTC

    Users attempting to log in via SSO are seeing a SAML assertion failure message.

  2. identified Apr 10, 2025, 12:31 PM UTC

    We have identified the cause of the issue and are working on resolution now.

  3. identified Apr 10, 2025, 12:45 PM UTC

    We have confirmed that direct SSO access is still functional, but users requiring a mechanism that manages and directs authentication to the appropriate app (.com, .au, .eu) are experiencing the SAML error.

  4. identified Apr 10, 2025, 01:27 PM UTC

    We are continuing to work toward resolution.

  5. identified Apr 10, 2025, 02:29 PM UTC

    The fix has been implemented and we are monitoring performance to confirm complete resolution of this issue.

  6. resolved Apr 10, 2025, 03:37 PM UTC

    The implemented fix has proven successful. This issue is now resolved.

Read the full incident report →

Minor April 4, 2025

Error message for a subset of users when viewing candidate responses

Detected by Pingoru
Apr 04, 2025, 09:10 PM UTC
Resolved
Apr 07, 2025, 06:02 PM UTC
Duration
2d 20h
Affected: EvaluationsEvaluationsEvaluations
Timeline · 6 updates
  1. investigating Apr 04, 2025, 09:10 PM UTC

    We are investigating reports of a subset of users receiving an error message when viewing candidate video interview responses via an ATS link or guest link. As a temporary workaround, users can log directly into their HireVue account to view candidate video interview responses.

  2. investigating Apr 04, 2025, 09:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 04, 2025, 10:02 PM UTC

    The issue has been identified and relates to the use of guest links. We have begun testing a potential fix.

  4. monitoring Apr 05, 2025, 02:08 AM UTC

    A fix has been implemented and we are monitoring the performance of guest links to ensure that all users can continue to successfully view candidate video interview responses.

  5. monitoring Apr 07, 2025, 03:19 PM UTC

    We are continuing to monitor the performance of guest links to ensure that the fix implemented on Friday has been successful. No new reports of error messages over the weekend.

  6. resolved Apr 07, 2025, 06:02 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor March 28, 2025

T2O USA Incident: A subset of Live Invitation Emails are not being sent to Interviewers

Detected by Pingoru
Mar 28, 2025, 06:55 PM UTC
Resolved
Mar 28, 2025, 11:41 PM UTC
Duration
4h 45m
Affected: Admin / RecruiterEmail
Timeline · 6 updates
  1. identified Mar 28, 2025, 06:55 PM UTC

    We are experiencing a service disruption with Sending Live Invitation Emails to Interviewers within our T2O US environment. A subset of Live Invitation Emails to Interviewers are not being sent for upcoming interviews. Candidates are unaffected. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. We have identified the root cause and plan to release a hot fix. We'll continue to make updates as we progress. Individual system components are listed below.

  2. identified Mar 28, 2025, 07:59 PM UTC

    We are continuing to work to release the hot fix and will you keep you updated as we progress.

  3. identified Mar 28, 2025, 09:04 PM UTC

    We are continuing to work to release the hot fix. We are actively validating the resolution in lower environments. We will you keep you updated as we progress.

  4. identified Mar 28, 2025, 09:59 PM UTC

    We are continuing to work to release the hot fix. We have successfully validated the resolution in lower environments. We are actively pushing the resolution to prod environments. We will you keep you updated as we progress.

  5. monitoring Mar 28, 2025, 10:33 PM UTC

    A fix has been implemented to all T2O prod environments and we are monitoring the results. Our next step is resend impacted Live interviewer emails. We will keep you updated as we continue.

  6. resolved Mar 28, 2025, 11:41 PM UTC

    This incident has been resolved. We are working resend impacted Live interviewer emails. We will update once the re-triggering has started. Final edit: We started reprocessing the messages and they were queued for delivery as of 7pm MDT. No additional updates are planned for this incident.

Read the full incident report →

Minor March 27, 2025

See Responses leads to a blank page

Detected by Pingoru
Mar 27, 2025, 04:03 PM UTC
Resolved
Mar 27, 2025, 06:52 PM UTC
Duration
2h 48m
Affected: Admin / RecruiterAdmin / RecruiterAdmin / Recruiter
Timeline · 4 updates
  1. investigating Mar 27, 2025, 04:03 PM UTC

    The platform is facing a Major Incident, where recruiters may see a blank page when viewing the See Responses page for stage 1 OnDemands and Realistic Job Previews. The on-call team will be working 24-7 until the issue is resolved. Hourly updates will be provided or sooner as events occur. Thank you. We're evaluating other environments for impact, as well.

  2. investigating Mar 27, 2025, 05:07 PM UTC

    We are continuing to investigate this issue and will provide a detailed update as we learn more.

  3. identified Mar 27, 2025, 05:44 PM UTC

    We have determined this issue is present in additional environments. We have identified a potential fix. We are working to deploy the fix and we will update as we progress.

  4. resolved Mar 27, 2025, 06:52 PM UTC

    A fix has been implemented. We have confirmed known affected customers are working as expected. Please reach out to Support if you continue to experience any issues.

Read the full incident report →

Major March 17, 2025

T2O Assessment scoring and Integration Status Update issues in AU and EU

Detected by Pingoru
Mar 17, 2025, 05:06 PM UTC
Resolved
Mar 17, 2025, 07:06 PM UTC
Duration
1h 59m
Affected: AssessmentsAssessmentsATS IntegrationsATS Integrations
Timeline · 3 updates
  1. investigating Mar 17, 2025, 05:06 PM UTC

    There is an issue is impacting both T2O platform VJT scoring as well as integration status updates. Currently, there is an inability to perform certain actions (e.g. scoring and status updates) in T2O. HireVue is actively working on addressing the inconsistent behavior.

  2. monitoring Mar 17, 2025, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results during the degradation of service. Candidates are able to complete Virtual Job Tryouts and statuses are being sent via integrations.

  3. resolved Mar 17, 2025, 07:06 PM UTC

    No new incidents have been identified. All systems are working as intended. We are working through recovery efforts related to this incident.

Read the full incident report →

Minor March 13, 2025

Degradation for live job stages

Detected by Pingoru
Mar 13, 2025, 03:17 PM UTC
Resolved
Mar 13, 2025, 03:45 PM UTC
Duration
27m
Affected: Interviews - Live
Timeline · 3 updates
  1. identified Mar 13, 2025, 03:17 PM UTC

    We have identified an issue with jobs that include a live interview type job stage. This issue prevents opening the job stage in a browser which prevents administering the job stage through the web interface. It does not impact candidates or conducting live interviews. (this incident was incorrectly tagged as affecting "HireVue Classic" when it actually impacted "T2O (.com - USA)")

  2. monitoring Mar 13, 2025, 03:28 PM UTC

    A fix has been released and we expect all issues have been resolved. We are continuing to validate our understanding before moving this to a resolved status. (this incident was incorrectly tagged as affecting "HireVue Classic" when it actually impacted "T2O (.com - USA)")

  3. resolved Mar 13, 2025, 03:45 PM UTC

    We have validated that this incident has been resolved and there are no current or lingering impacts. This incident did not impact candidates or conducting scheduled live interviews. As always, our team will work to gain a full understanding of how this incident occurred and work to ensure it won't happen again. (this incident was incorrectly tagged as affecting "HireVue Classic" when it actually impacted "T2O (.com - USA)")

Read the full incident report →

Minor October 3, 2024

Unexpected Incident: Degradation of service for our Workday and Avature customers Sending Candidates in Bulk

Detected by Pingoru
Oct 03, 2024, 07:02 PM UTC
Resolved
Oct 03, 2024, 10:09 PM UTC
Duration
3h 6m
Affected: ATS Integrations
Timeline · 2 updates
  1. investigating Oct 03, 2024, 07:02 PM UTC

    We are experiencing a service disruption with T2O Workday and Avature customer integrations within our US region. We have identified an issue affecting candidate creation across various integrations. This problem is due to a locking mechanism in our system that is causing timeouts and failures when processing multiple assessment requests simultaneously during periods of high traffic. To address this immediately, we are in the process of removing the locking code, which should resolve the issue and allow candidate creation processes to move forward without interruptions. In addition to this fix, we are working on further optimizations to eliminate remaining slowdowns. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. resolved Oct 03, 2024, 10:09 PM UTC

    We have resolved this issue and will continue to work on further solutions that will prevent further impacts and occurrences in the future.

Read the full incident report →

Minor September 5, 2024

Unexpected Incident: T2O Unable to Display Scores for AI assessments

Detected by Pingoru
Sep 05, 2024, 04:52 PM UTC
Resolved
Sep 06, 2024, 04:41 PM UTC
Duration
23h 49m
Affected: AssessmentsAssessmentsAssessmentsEvaluationsEvaluationsEvaluations
Timeline · 5 updates
  1. identified Sep 05, 2024, 04:52 PM UTC

    We are experiencing a service disruption with T2O Assessments within our US, EU, and AU regions. Customers report being unable to view the AI assessment score on completed interviews. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. identified Sep 05, 2024, 06:17 PM UTC

    We have identified a potential fix for the issue and are currently in the testing phase. Early results from our tests are positive, and we are making good progress toward resolving the problem. We are confident that this is a display issue only, and the scores for our assessment suite are not lost. Once the issue is fully resolved, the scores will be available. We appreciate your patience as we work to restore full service. As progress continues, we will provide further updates.

  3. identified Sep 05, 2024, 09:52 PM UTC

    We have deployed a fix to all affected environments and will continue to monitor.

  4. monitoring Sep 05, 2024, 09:53 PM UTC

    We have deployed a fix to all affected environments and will continue to monitor.

  5. resolved Sep 06, 2024, 04:41 PM UTC

    After monitoring all environments for stability, we are pleased to report that the issue has been fully resolved. The AI assessment scores are now displaying correctly across all regions

Read the full incident report →

Minor July 15, 2024

VJT Assessment Exercise Service Disruption

Detected by Pingoru
Jul 15, 2024, 05:07 PM UTC
Resolved
Jul 16, 2024, 12:07 AM UTC
Duration
7h
Affected: AssessmentsAssessmentsAssessments
Timeline · 4 updates
  1. investigating Jul 15, 2024, 05:07 PM UTC

    We are experiencing a service disruption regarding HireVue's VJT assessment exercise within our US & EU/AU environment. This issue is disrupting the creation of VJTs regarding the media used within the exercise. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. investigating Jul 15, 2024, 06:09 PM UTC

    We are still investigating the issue and will provide updates as they become available. Please note that this disruption does not impact candidates.

  3. identified Jul 15, 2024, 08:02 PM UTC

    We have determined the root cause of the issue regarding HireVue's VJT Assessment Exercise service and are confident that the impact is minimal and not candidate impacting. Our team is working towards a resolution; a final update will be made when the issue is resolved.

  4. resolved Jul 16, 2024, 12:07 AM UTC

    This incident has been resolved

Read the full incident report →

Major June 17, 2024

Legacy VJT and T2O intermittent outage

Detected by Pingoru
Jun 17, 2024, 07:18 PM UTC
Resolved
Jun 18, 2024, 10:41 PM UTC
Duration
1d 3h
Affected: Candidate ExperienceApplicant Results Center (ARC)APIAPIAPIEmailAssessmentsAssessmentsAssessmentsIntegrationsATS IntegrationsATS IntegrationsATS IntegrationsInterviews - On DemandInterviews - On DemandInterviews - On DemandScheduling / Calendar IntegrationScheduling / Calendar IntegrationScheduling / Calendar Integration
Timeline · 4 updates
  1. investigating Jun 17, 2024, 07:18 PM UTC

    Message: We are experiencing a service disruption with the Legacy VJT and T2O services within our US, Europe, and Australia regions. Users may see intermittent 504 errors. And integrated ATS’ requests may experience delays or failures. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. monitoring Jun 17, 2024, 10:23 PM UTC

    The issue is identified and a fix applied. The team will continue to monitor.

  3. monitoring Jun 18, 2024, 01:54 AM UTC

    We are continuing to monitor.

  4. resolved Jun 18, 2024, 10:41 PM UTC

    This incident has been resolved.

Read the full incident report →