HireVue Outage History
HireVue is up right nowPingoru has recorded 52 incidents for HireVue: 29 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 3 | 10 of 744 (1%) |
| June 2026 | 2 | 169 of 720 (24%) |
| July 2026 | 3 | 61 of 744 (8%) |
| August 2026 | 2 | 77 of 744 (10%) |
| September 2026 | 1 | 31 of 720 (4%) |
| October 2026 | 2 | 332 of 593 (56%) |
Incidents, newest first
Critical December 22, 2025 Jobs Page Not Loading in AU Environment 2h 36m Admin / Recruiter
Started Dec 22, 2025, 05:36 PM UTC· resolved Dec 22, 2025, 08:12 PM UTC
- investigating Dec 22, 2025, 05:36 PM UTC
We are currently investigating the Jobs page displaying a "An unexpected error occurred. Please try again." error when attempting to load jobs. This is limited to the AU environment. We will continue to share updates as our investigation progresses.
- investigating Dec 22, 2025, 07:18 PM UTC
We are continuing to investigate this issue. We will be performing maintenance that will cause some additional temporary downtime for around five minutes in hopes of resolving the errors.
- monitoring Dec 22, 2025, 07:22 PM UTC
Maintenance has been completed and we believe this has resolved the issue but will continue to monitor to ensure it has been fully resolved.
- resolved Dec 22, 2025, 08:12 PM UTC
This incident has been resolved.
Minor December 5, 2025 Intermittent Errors 27m Admin / Recruiter, Analytics, API, Assessments and 10 more
Started Dec 05, 2025, 05:00 PM UTC· resolved Dec 05, 2025, 05:28 PM UTC
- identified Dec 05, 2025, 05:00 PM UTC
The issue is an encryption key mismatch across some of our web servers, causing intermittent errors when users try to access secure content. The team is currently working on resetting the affected systems to resolve the key conflict.
- monitoring Dec 05, 2025, 05:08 PM UTC
All encryption keys have been synchronized across all web servers. We will continue to monitor for further intermittent errors.
- resolved Dec 05, 2025, 05:28 PM UTC
All encryption keys have been synchronized across all web servers. We are no longer seeing intermittent errors. The system is fully operational. If an intermittent error was encountered, please refresh the page.
Minor November 18, 2025 T2O Unable to Deliver Assessments to Candidates Intermittently 1d 1h Assessments, Assessments, Assessments, ATS Integrations and 2 more
Started Nov 18, 2025, 10:19 PM UTC· resolved Nov 19, 2025, 11:42 PM UTC
- investigating Nov 18, 2025, 10:19 PM UTC
Earlier today we received reports of timeouts in regards to candidates being sent assessment OnDemand. Through our investigation recent logs show execution timeouts and server response delays, with a significant spike in assessment errors. We have identified a fix and plan to deploy that within the next several hours.
- identified Nov 18, 2025, 10:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 11:42 PM UTC
We are on track to deploy the fix within the hour to our EU and AU environments first. Our US environment will follow shortly some time after 5pm PDT.
- identified Nov 19, 2025, 12:19 AM UTC
The timeline has been extended until 9pm PDT to deploy the fix to all environments. Updates to follow after that time.
- identified Nov 19, 2025, 02:54 AM UTC
After further optimization the team feels confident to make the necessary database adjustments to resolve the issue now. This will take a considerable amount of time and we will continue to monitor the progress to ensure the database migration runs successfully. We will enact our testing plan as soon as the databases are in a state to test, and we see an uptick in traffic.
- monitoring Nov 19, 2025, 03:29 AM UTC
After our optimization efforts, we still anticipated a significant amount of time for the migration to execute. However it processed much faster than anticipated and the fix has been deployed to all environments. We remain in a monitoring state and will reconvene at start of business (Hirevue HQ 10am EST) to address any problems as traffic picks up for candidates and customers.
- monitoring Nov 19, 2025, 05:08 PM UTC
We are still in a monitoring state and have noted healthy response times today. We will still keep an eye on things for today and will update at end of business 5pm PDT.
- resolved Nov 19, 2025, 11:42 PM UTC
Response times have remained within expected ranges today during our monitoring. We are moving our affected components back to operational and marking the issue as resolved.
Minor October 23, 2025 Black Screen / No Audio on Video Player 7h 12m Evaluations, Evaluations, Evaluations, Interviews - Live and 5 more
Started Oct 23, 2025, 04:26 PM UTC· resolved Oct 23, 2025, 11:39 PM UTC
- investigating Oct 23, 2025, 04:26 PM UTC
Hirevue Classic is experiencing a degradation in service of evaluating video interviews (both Live & OnDemand). We are currently investigating this issue. Hourly updates will be provided or sooner as events occur.
- investigating Oct 23, 2025, 05:15 PM UTC
The video player loads the candidate interview but displays a black screen with no audio. We are actively investigating this issue.
- investigating Oct 23, 2025, 06:01 PM UTC
No new update. We are actively investigating an issue with the video player that loads the candidate interview but displays a black screen with no audio.
- investigating Oct 23, 2025, 06:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 23, 2025, 06:19 PM UTC
This issue appears to be related to Chrome version 141.0.7390.123 (the latest Chrome Enterprise version). We continue to actively investigate.
- investigating Oct 23, 2025, 06:52 PM UTC
Updated impacted product component to Evaluations. Live and On Demand interviews are operational.
- investigating Oct 23, 2025, 07:09 PM UTC
This issue impacts users with Chrome version 141.0.7390.123 (or those preparing to update to it by Relaunching Chrome to finish updating). From a candidate’s perspective, Intro and closing video playback is similarly impacted. We continue to investigate.
- identified Oct 23, 2025, 07:54 PM UTC
The issue has been identified. The latest version of Chrome is enforcing stricter requirements for video playback. We are now working on a fix for HireVue Classic US and EU. A fix for HireVue Classic US only/GovCloud is expected to take longer.
- identified Oct 23, 2025, 08:57 PM UTC
A fix has been implemented for HireVue Classic US and EU. We are testing the result. A fix for HireVue Classic US only/GovCloud is still expected to take longer.
- identified Oct 23, 2025, 09:46 PM UTC
A fix has been deployed to HireVue Classic US production and EU production, and we’re monitoring the results. A fix is being developed for HireVue Classic US only/GovCloud.
- identified Oct 23, 2025, 10:35 PM UTC
The incident on HireVue Classic US and EU has been resolved - Evaluation service has been restored. Testing is underway on a fix developed for HireVue Classic US only/GovCloud.
- identified Oct 23, 2025, 10:46 PM UTC
The incident on HireVue Classic US and EU has been resolved - Evaluation service has been restored. Testing is underway on a fix developed for HireVue Classic US only/GovCloud.
- monitoring Oct 23, 2025, 11:32 PM UTC
A fix has been deployed to HireVue Classic US only/GovCloud, and we’re monitoring the results. HireVue Classic US and HireVue Classic EU have been resolved.
- resolved Oct 23, 2025, 11:39 PM UTC
Final Update - Evaluation service has been restored. The incident has been resolved in all environments.
Minor October 20, 2025 Cloud service provider disruption 15h 50m Admin / Recruiter, Admin / Recruiter, Analytics, Analytics and 22 more
Started Oct 20, 2025, 09:14 AM UTC· resolved Oct 21, 2025, 01:04 AM UTC
- investigating Oct 20, 2025, 09:14 AM UTC
Our cloud service provider is experiencing a significant service disruption, which is resulting in degraded performance, delays, and elevated error rates.
- investigating Oct 20, 2025, 10:06 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 11:05 AM UTC
Our cloud service provider has started to recover its service. As a result, we are experiencing partial recovery. We continue to monitor and mitigate.
- identified Oct 20, 2025, 12:02 PM UTC
We continue to experience recovery from our cloud provider. We continue to monitor and mitigate.
- identified Oct 20, 2025, 12:48 PM UTC
T2O has recovered, and we will continue to monitor. Hirevue Classic is experiencing delays in processing assessments and submitted interviews, and we will continue to mitigate.
- identified Oct 20, 2025, 01:46 PM UTC
T2O is resolved. Hirevue Classic is experiencing delays in processing assessments and submitted interviews as a result of a backlog from the cloud service disruption. We will continue to monitor and mitigate.
- identified Oct 20, 2025, 02:43 PM UTC
Hirevue Classic continues to experience delays in processing assessments and submitted interviews as a result of a backlog from the cloud service disruption. We continue to monitor and mitigate.
- identified Oct 20, 2025, 03:42 PM UTC
Our cloud service provider is experiencing a significant service disruption again. This is causing higher error rates and delays on T2O. Hirevue Classic continues to experience delays in processing assessments and submitted interviews as a result of a backlog from the cloud service disruption. We continue to monitor and mitigate.
- identified Oct 20, 2025, 04:47 PM UTC
Our cloud service provider continues to experience service disruption, causing higher error rates and delays on T2O. Hirevue Classic also has delays in processing assessments and submitted interviews due to the resulting backlog. We are continuing to monitor and mitigate.
- identified Oct 20, 2025, 05:53 PM UTC
No Change in Status - the cloud service provider disruption and resulting delays on T2O/Hirvue Classic remain unchanged. We are continuing to monitor the situation.
- identified Oct 20, 2025, 06:57 PM UTC
Hirevue Classic is demonstrating early signs of recovery from delays in processing assessments and submitted interviews as a result of a backlog created from our cloud provider’s service disruption. T2O is still experiencing delays while error rates are demonstrating signs of reduction.
- identified Oct 20, 2025, 08:03 PM UTC
No change in status. While we are still beginning to see improvements in both Hirevue Classic and T2O platforms our cloud provider is still experiencing disruptions causing delays and errors. Hirevue will keep our hourly update cadence as we monitor the situation further.
- identified Oct 20, 2025, 09:06 PM UTC
Hirevue status remains the same. Our cloud service provider continues to make progress on resolving their disruption. We are getting closer to potential recovery as we see continued improvement in both Hirevue Classic delays and T2O delays and errors. Hirevue will keep our hourly update cadence as we monitor the situation further.
- identified Oct 20, 2025, 10:08 PM UTC
Hirevue status remains the same but we are seeing improvements. Our cloud service provider continues to make progress on resolving their disruption. Hirevue Classic's affected video processing and Assessments near full recovery. T2O continues to see improvement in its delays and errors. We will continue to monitor and provide updates outside of business hours. Cadence in updates may or may not increase for a brief period of time as we continuously see more and more progress made.
- identified Oct 20, 2025, 11:05 PM UTC
Our cloud service provider has resolved their disruption. Hirevue Classic's affected video processing and Assessments have fully recovered. T2O continues to see improvement in its delays and errors. We were warned by our provider that there may still be some lingering effects as systems stabilize after such a long period of downtime. We will continue to monitor and provide updates outside of business hours as we see improvements at our minimum hourly cadence until announced otherwise.
- monitoring Oct 21, 2025, 12:04 AM UTC
We are moving this incident from "Identified" to "Monitoring". Hirevue Classic remains stable since fully recovering in our previous update without additional concerns. We are continuing to monitor T2O's delays and errors which continue to go down as services continue to recover. We will continue with our hourly update cadence until this incident is resolved.
- resolved Oct 21, 2025, 01:04 AM UTC
This incident has been resolved. Both Hirevue Classic and T2O have recovered and are in a stable condition.
Major October 16, 2025 System Error when accessing Analytics 34m Analytics, Analytics, Analytics
Started Oct 16, 2025, 02:37 PM UTC· resolved Oct 16, 2025, 03:12 PM UTC
- investigating Oct 16, 2025, 02:37 PM UTC
A possible cause is being investigated and tested.
- monitoring Oct 16, 2025, 03:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 03:12 PM UTC
This incident has been resolved.
Minor September 14, 2025 T2O AU/EU Cross-Region Candidate Connection Error when Recording 53m Interviews - On Demand, Interviews - On Demand
Started Sep 14, 2025, 09:20 PM UTC· resolved Sep 14, 2025, 10:13 PM UTC
- investigating Sep 14, 2025, 09:20 PM UTC
We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.
- identified Sep 14, 2025, 09:43 PM UTC
The issue has been identified and a fix is now being implemented. We've determined the problem was caused by a recent system rollback. Our team is actively working to resolve this and we apologize for any inconvenience.
- monitoring Sep 14, 2025, 09:55 PM UTC
A fix has been implemented, and we're monitoring the results. We apologize for the inconvenience.
- resolved Sep 14, 2025, 10:13 PM UTC
This incident has been resolved. A fix has been successfully implemented, and we have confirmed that the connection issues are no longer occurring. We apologize for the inconvenience.
Minor September 11, 2025 A subset of candidates are receiving a connection error when trying to record an OnDemand introduction 1h 2m Interviews - On Demand, Interviews - On Demand, Interviews - On Demand
Started Sep 11, 2025, 09:35 PM UTC· resolved Sep 11, 2025, 10:37 PM UTC
- investigating Sep 11, 2025, 09:35 PM UTC
We are starting to receive reports of a subset of candidates are receiving a connection error when trying to record an introduction video to begin their On Demand interview. We are actively investigating.
- monitoring Sep 11, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 10:37 PM UTC
This incident has been resolved.
Major September 5, 2025 Unexpected Errors in T2O EU 4h 4m Admin / Recruiter, Analytics, Assessments, Evaluations and 3 more
Started Sep 05, 2025, 03:39 PM UTC· resolved Sep 05, 2025, 07:44 PM UTC
- investigating Sep 05, 2025, 03:39 PM UTC
We are currently investigating a slowdown and errors when accessing the Hirevue T2O application in our EU environment. We are actively working on resolving this disruption. We apologize for any inconvenience and thank you for your understanding!
- identified Sep 05, 2025, 05:49 PM UTC
We have identified one of the primary issues and are working on a solution. We are gathering and deploying additional resources to resolve the issue in the short term.
- identified Sep 05, 2025, 05:51 PM UTC
We are taking the T2O EU environment down briefly for database maintenance to add additional capacity.
- identified Sep 05, 2025, 06:44 PM UTC
We have completed maintenance and the T2O EU environment is back up but still experiencing slowdowns. We are working on deploying the additional resources.
- monitoring Sep 05, 2025, 06:52 PM UTC
With the completion of the maintenance we are seeing significant improvement in load times in the EU environment. Performance seems to be returning to normal and the slow downs & errors have been mitigated. We will continue to monitor for any additional concerns with the changes made and again we apologies for any inconvenience.
- resolved Sep 05, 2025, 07:44 PM UTC
After continuous monitoring we have seen performance in our EU environment stabilize and are marking this incident as resolved.
Major August 22, 2025 Unexpected Downtime/Incident - [Corrected] Candidate error taking assessments for cloned interviews. 3h 34m Assessments, Assessments, Assessments
Started Aug 22, 2025, 05:22 AM UTC· resolved Aug 22, 2025, 08:56 AM UTC
- investigating Aug 22, 2025, 05:22 AM UTC
We are experiencing a service disruption with Integrations within our US, EU and AU regions. A subset of candidates are failing to be created in Hirevue from Workday integrations. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- investigating Aug 22, 2025, 05:47 AM UTC
After some additional investigation, it appears this issue is affecting a subset of candidates across a broader set of ATS integrations. We are continuing to investigate and will update as we learn more.
- identified Aug 22, 2025, 06:48 AM UTC
We have identified the issue. Different than originally reported, candidates that attempt to take a to-be cloned assessment are receiving an error and are not able to start the assessment. For clarity, there is no issue creating candidates from integrations. Thanks for your patience while we work to keep you updated. We are working to identify the resolution and will update as we progress.
- identified Aug 22, 2025, 07:42 AM UTC
We are evaluating a resolution and will implement a fix accordingly. We will continue to update as we progress.
- identified Aug 22, 2025, 08:22 AM UTC
We have verified a fix in lower environments. We are promoting the fix to higher environments now and will share when the update it is completed.
- monitoring Aug 22, 2025, 08:50 AM UTC
A fix has been implemented and verified in all impacted environments (EU, AU and US). Candidates who were invited to take cloned assessments no longer receive an error, so impacted candidates are now able to complete their assessments. We'll evaluate other impacts during regular business hours and update accordingly.
- resolved Aug 22, 2025, 08:56 AM UTC
This issue is resolved.
Minor July 1, 2025 Unexpected Incident: Users are unable to schedule Microsoft Teams interviews T2O 2h 16m Interviews - Live, Interviews - Live, Interviews - Live
Started Jul 01, 2025, 04:09 PM UTC· resolved Jul 01, 2025, 06:25 PM UTC
- investigating Jul 01, 2025, 04:09 PM UTC
We are experiencing a service disruption with Video Interviewing within our US, EU and AU regions of T2O. Customers are unable to manually schedule Live Microsoft Teams interviews in T2O. Candidates ares unable to self schedule Live Microsoft Teams interviews in T2O. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- identified Jul 01, 2025, 04:51 PM UTC
The issue has been identified and we are releasing a fix to the US, EU and AU environments now. We will provide an update once the fix is complete.
- monitoring Jul 01, 2025, 06:12 PM UTC
A fix has been implemented in the US and AU regions for T2O. We are monitoring on our side. We are working to deploy the fix in EU. Once the fix is in place across the board, we will evaluate any cleanup needed accordingly.
- resolved Jul 01, 2025, 06:25 PM UTC
The incident has been resolved and a fix is in place in all T2O environments: US, AU and EU. Our team will evaluate any cleanup needed and produce the Root Cause Analysis.
Minor May 16, 2025 Unexpected Downtime/Incident: OnDemand interviews submission errors (T2O AU environment only) 20m Interviews - On Demand
Started May 16, 2025, 06:26 AM UTC· resolved May 16, 2025, 06:46 AM UTC
- investigating May 16, 2025, 06:26 AM UTC
We are experiencing a service disruption with OnDemand interviews within our T2O AU region. Candidates are unable to submit OnDemand interviews. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- resolved May 16, 2025, 06:46 AM UTC
This incident has been resolved. Candidates are able to continue with their OnDemands with no additional intervention from us.
Minor May 11, 2025 Intermittent slow and nonresponsive page loads 1h 59m Admin / Recruiter, Analytics, API, Assessments and 10 more
Started May 11, 2025, 06:59 AM UTC· resolved May 11, 2025, 08:58 AM UTC
- investigating May 11, 2025, 06:59 AM UTC
The Hirevue dashboard and candidate experience is currently experiencing intermittent slowly loading and nonresponsive pages. We are working to understand and fix this issue as soon as possible.
- identified May 11, 2025, 07:55 AM UTC
We believe we have identified the cause and are working on resolving the issue as soon as possible.
- identified May 11, 2025, 08:19 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 11, 2025, 08:58 AM UTC
We have resolved the incident which was a result of a high database load due to a scheduled process.
Critical April 10, 2025 SSO Users Unable to Log In 3h 19m Single Sign-On (SSO), Single Sign-On (SSO), Single Sign-On (SSO)
Started Apr 10, 2025, 12:17 PM UTC· resolved Apr 10, 2025, 03:37 PM UTC
- investigating Apr 10, 2025, 12:17 PM UTC
Users attempting to log in via SSO are seeing a SAML assertion failure message.
- identified Apr 10, 2025, 12:31 PM UTC
We have identified the cause of the issue and are working on resolution now.
- identified Apr 10, 2025, 12:45 PM UTC
We have confirmed that direct SSO access is still functional, but users requiring a mechanism that manages and directs authentication to the appropriate app (.com, .au, .eu) are experiencing the SAML error.
- identified Apr 10, 2025, 01:27 PM UTC
We are continuing to work toward resolution.
- identified Apr 10, 2025, 02:29 PM UTC
The fix has been implemented and we are monitoring performance to confirm complete resolution of this issue.
- resolved Apr 10, 2025, 03:37 PM UTC
The implemented fix has proven successful. This issue is now resolved.
Minor April 4, 2025 Error message for a subset of users when viewing candidate responses 2d 20h Evaluations, Evaluations, Evaluations
Started Apr 04, 2025, 09:10 PM UTC· resolved Apr 07, 2025, 06:02 PM UTC
- investigating Apr 04, 2025, 09:10 PM UTC
We are investigating reports of a subset of users receiving an error message when viewing candidate video interview responses via an ATS link or guest link. As a temporary workaround, users can log directly into their HireVue account to view candidate video interview responses.
- investigating Apr 04, 2025, 09:59 PM UTC
We are continuing to investigate this issue.
- identified Apr 04, 2025, 10:02 PM UTC
The issue has been identified and relates to the use of guest links. We have begun testing a potential fix.
- monitoring Apr 05, 2025, 02:08 AM UTC
A fix has been implemented and we are monitoring the performance of guest links to ensure that all users can continue to successfully view candidate video interview responses.
- monitoring Apr 07, 2025, 03:19 PM UTC
We are continuing to monitor the performance of guest links to ensure that the fix implemented on Friday has been successful. No new reports of error messages over the weekend.
- resolved Apr 07, 2025, 06:02 PM UTC
This issue has been resolved.
Minor March 28, 2025 T2O USA Incident: A subset of Live Invitation Emails are not being sent to Interviewers 4h 45m Admin / Recruiter, Email
Started Mar 28, 2025, 06:55 PM UTC· resolved Mar 28, 2025, 11:41 PM UTC
- identified Mar 28, 2025, 06:55 PM UTC
We are experiencing a service disruption with Sending Live Invitation Emails to Interviewers within our T2O US environment. A subset of Live Invitation Emails to Interviewers are not being sent for upcoming interviews. Candidates are unaffected. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. We have identified the root cause and plan to release a hot fix. We'll continue to make updates as we progress. Individual system components are listed below.
- identified Mar 28, 2025, 07:59 PM UTC
We are continuing to work to release the hot fix and will you keep you updated as we progress.
- identified Mar 28, 2025, 09:04 PM UTC
We are continuing to work to release the hot fix. We are actively validating the resolution in lower environments. We will you keep you updated as we progress.
- identified Mar 28, 2025, 09:59 PM UTC
We are continuing to work to release the hot fix. We have successfully validated the resolution in lower environments. We are actively pushing the resolution to prod environments. We will you keep you updated as we progress.
- monitoring Mar 28, 2025, 10:33 PM UTC
A fix has been implemented to all T2O prod environments and we are monitoring the results. Our next step is resend impacted Live interviewer emails. We will keep you updated as we continue.
- resolved Mar 28, 2025, 11:41 PM UTC
This incident has been resolved. We are working resend impacted Live interviewer emails. We will update once the re-triggering has started. Final edit: We started reprocessing the messages and they were queued for delivery as of 7pm MDT. No additional updates are planned for this incident.
Minor March 27, 2025 See Responses leads to a blank page 2h 48m Admin / Recruiter, Admin / Recruiter, Admin / Recruiter
Started Mar 27, 2025, 04:03 PM UTC· resolved Mar 27, 2025, 06:52 PM UTC
- investigating Mar 27, 2025, 04:03 PM UTC
The platform is facing a Major Incident, where recruiters may see a blank page when viewing the See Responses page for stage 1 OnDemands and Realistic Job Previews. The on-call team will be working 24-7 until the issue is resolved. Hourly updates will be provided or sooner as events occur. Thank you. We're evaluating other environments for impact, as well.
- investigating Mar 27, 2025, 05:07 PM UTC
We are continuing to investigate this issue and will provide a detailed update as we learn more.
- identified Mar 27, 2025, 05:44 PM UTC
We have determined this issue is present in additional environments. We have identified a potential fix. We are working to deploy the fix and we will update as we progress.
- resolved Mar 27, 2025, 06:52 PM UTC
A fix has been implemented. We have confirmed known affected customers are working as expected. Please reach out to Support if you continue to experience any issues.
Major March 17, 2025 T2O Assessment scoring and Integration Status Update issues in AU and EU 1h 59m Assessments, Assessments, ATS Integrations, ATS Integrations
Started Mar 17, 2025, 05:06 PM UTC· resolved Mar 17, 2025, 07:06 PM UTC
- investigating Mar 17, 2025, 05:06 PM UTC
There is an issue is impacting both T2O platform VJT scoring as well as integration status updates. Currently, there is an inability to perform certain actions (e.g. scoring and status updates) in T2O. HireVue is actively working on addressing the inconsistent behavior.
- monitoring Mar 17, 2025, 05:36 PM UTC
A fix has been implemented and we are monitoring the results during the degradation of service. Candidates are able to complete Virtual Job Tryouts and statuses are being sent via integrations.
- resolved Mar 17, 2025, 07:06 PM UTC
No new incidents have been identified. All systems are working as intended. We are working through recovery efforts related to this incident.
Minor March 13, 2025 Degradation for live job stages 27m Interviews - Live
Started Mar 13, 2025, 03:17 PM UTC· resolved Mar 13, 2025, 03:45 PM UTC
- identified Mar 13, 2025, 03:17 PM UTC
We have identified an issue with jobs that include a live interview type job stage. This issue prevents opening the job stage in a browser which prevents administering the job stage through the web interface. It does not impact candidates or conducting live interviews. (this incident was incorrectly tagged as affecting "HireVue Classic" when it actually impacted "T2O (.com - USA)")
- monitoring Mar 13, 2025, 03:28 PM UTC
A fix has been released and we expect all issues have been resolved. We are continuing to validate our understanding before moving this to a resolved status. (this incident was incorrectly tagged as affecting "HireVue Classic" when it actually impacted "T2O (.com - USA)")
- resolved Mar 13, 2025, 03:45 PM UTC
We have validated that this incident has been resolved and there are no current or lingering impacts. This incident did not impact candidates or conducting scheduled live interviews. As always, our team will work to gain a full understanding of how this incident occurred and work to ensure it won't happen again. (this incident was incorrectly tagged as affecting "HireVue Classic" when it actually impacted "T2O (.com - USA)")