Resolved after 4 hours 7 minutes, affecting Interviews - On Demand and Interviews - On Demand and 1 more, on January 15, 2026.
We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.
Affected components
Update timeline
- investigating Jan 15, 2026, 12:05 AM UTC
We are currently investigating a partial outage affecting OnDemand interviews on desktop devices not allowing candidates locking them out of their interviews.
- investigating Jan 15, 2026, 01:08 AM UTC
Our investigation continues as we look for a possible root cause.
- identified Jan 15, 2026, 01:22 AM UTC
We believe we have identified the issue causing a disruption for our OnDemand interviews on desktop. We are moving the outage to Degraded performance as there are two current workarounds which will allow the candidates to complete their interview.
- identified Jan 15, 2026, 04:12 AM UTC
We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.
- resolved Jan 15, 2026, 04:13 AM UTC
We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.
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