HireVue Outage History

We are currently investigating this issue.

We are experiencing a service disruption with T2O exports within our T2O US region. T2O export reports (Assessments, OD and Competency score) are failing. Survey Feedback and Live report appear unaffected. There are no known workarounds. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

We are experiencing a service disruption with ATS Integrations (Workday, SuccessFactors and ORC) within our AU region. As a result of planned maintenance we are now seeing errors for a subset of ATS integrations (Workday, SuccessFactors and ORC) in our AU environment for new candidates being sent through integrations and status updates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

We are current investigating an issue with scheduling and performing live video interviews via Microsoft Teams Integration.

We are experiencing a service disruption with T2O within our US region. We are investigating slowness within our platform for both users and candidates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

Our teams are investigating an incident resulting in a service disruption affecting some API requests for older versions of our workday integration. We are actively working to identify and remediate the underlying issue and restore connectivity for impacted customers. We are also performing a comprehensive review of all system components to ensure the stability of related services.

We are currently investigating a reported service degradation specifically affecting audio recording for T2O candidate responses. While core platform functions—including standard question types and the new candidate experience—remain fully operational, we have identified a recording failure affecting a subset of specific account configurations. We are making every effort to identify the root cause and restore full functionality as quickly as possible. We apologize for this disruption and will provide further updates as our investigation progresses.

We are continuing our investigation. We believe we have found the root cause and are working to confirm.

Following reports of playback failures, we have identified a degradation of service specifically affecting media assets within the Evaluator. While core platform functions—including login, navigation, and text-based evaluation—are operating as expected, some audio and videos are currently not displaying or playing back correctly. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

We have narrowed down the impact to only those who are accessing an evaluation without logging in. This can impact evaluators who are accessing the evaluator from a link in their ATS and are not logging in. We are still investigating the media display and playback issues affecting the Evaluator. Our teams are currently focused on identifying the specific trigger for these failures. Core platform functions remain unaffected.

We are currently investigating an issue affecting our T2O AU servers where the navigation bar is failing to render. While this impacts site navigation, back-end services remain functional. Our engineering team is working to identify the root cause and implement a fix. We will provide an update as soon as more information is available.

Following the resolution of the earlier database configuration issue, we have identified a related degradation of service specifically affecting analytics. While core platform functions—including logins and the candidate experience—are operating as expected, some analytics data is currently not being written to the database. As a result, there will be a gap in reporting data. Our technical teams are currently diagnosing the cause of this issue and are working to restore the analytics data pipeline. We are also performing a comprehensive review of all system components to ensure no other services are impacted. Analytics exports are still functioning as expected. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

We are currently investigating an issue with an increased error rate in our webservers leading to users and candidates experiencing interruptions in using T2O on our US environment. Refreshing the page when encountering the error has show as a successful workaround in the mean time.

We are currently investigating a partial outage affecting OnDemand interviews on desktop devices not allowing candidates locking them out of their interviews.

Our investigation continues as we look for a possible root cause.

We are currently investigating the Jobs page displaying a "An unexpected error occurred. Please try again." error when attempting to load jobs. This is limited to the AU environment. We will continue to share updates as our investigation progresses.

We are continuing to investigate this issue. We will be performing maintenance that will cause some additional temporary downtime for around five minutes in hopes of resolving the errors.

Earlier today we received reports of timeouts in regards to candidates being sent assessment OnDemand. Through our investigation recent logs show execution timeouts and server response delays, with a significant spike in assessment errors. We have identified a fix and plan to deploy that within the next several hours.

A possible cause is being investigated and tested.

We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.

We are starting to receive reports of a subset of candidates are receiving a connection error when trying to record an introduction video to begin their On Demand interview. We are actively investigating.

We are currently investigating a slowdown and errors when accessing the Hirevue T2O application in our EU environment. We are actively working on resolving this disruption. We apologize for any inconvenience and thank you for your understanding!

We are experiencing a service disruption with Integrations within our US, EU and AU regions. A subset of candidates are failing to be created in Hirevue from Workday integrations. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

After some additional investigation, it appears this issue is affecting a subset of candidates across a broader set of ATS integrations. We are continuing to investigate and will update as we learn more.

We are experiencing a service disruption with Video Interviewing within our US, EU and AU regions of T2O. Customers are unable to manually schedule Live Microsoft Teams interviews in T2O. Candidates ares unable to self schedule Live Microsoft Teams interviews in T2O. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.