HireVue incident
Unexpected Incident: Users are unable to schedule Microsoft Teams interviews T2O
HireVue experienced a minor incident on July 1, 2025 affecting Interviews - Live and Interviews - Live and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2025, 04:09 PM UTC
We are experiencing a service disruption with Video Interviewing within our US, EU and AU regions of T2O. Customers are unable to manually schedule Live Microsoft Teams interviews in T2O. Candidates ares unable to self schedule Live Microsoft Teams interviews in T2O. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- identified Jul 01, 2025, 04:51 PM UTC
The issue has been identified and we are releasing a fix to the US, EU and AU environments now. We will provide an update once the fix is complete.
- monitoring Jul 01, 2025, 06:12 PM UTC
A fix has been implemented in the US and AU regions for T2O. We are monitoring on our side. We are working to deploy the fix in EU. Once the fix is in place across the board, we will evaluate any cleanup needed accordingly.
- resolved Jul 01, 2025, 06:25 PM UTC
The incident has been resolved and a fix is in place in all T2O environments: US, AU and EU. Our team will evaluate any cleanup needed and produce the Root Cause Analysis.