HireVue incident
T2O Unable to Deliver Assessments to Candidates Intermittently
HireVue experienced a minor incident on November 18, 2025 affecting Assessments and Assessments and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 10:19 PM UTC
Earlier today we received reports of timeouts in regards to candidates being sent assessment OnDemand. Through our investigation recent logs show execution timeouts and server response delays, with a significant spike in assessment errors. We have identified a fix and plan to deploy that within the next several hours.
- identified Nov 18, 2025, 10:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 11:42 PM UTC
We are on track to deploy the fix within the hour to our EU and AU environments first. Our US environment will follow shortly some time after 5pm PDT.
- identified Nov 19, 2025, 12:19 AM UTC
The timeline has been extended until 9pm PDT to deploy the fix to all environments. Updates to follow after that time.
- identified Nov 19, 2025, 02:54 AM UTC
After further optimization the team feels confident to make the necessary database adjustments to resolve the issue now. This will take a considerable amount of time and we will continue to monitor the progress to ensure the database migration runs successfully. We will enact our testing plan as soon as the databases are in a state to test, and we see an uptick in traffic.
- monitoring Nov 19, 2025, 03:29 AM UTC
After our optimization efforts, we still anticipated a significant amount of time for the migration to execute. However it processed much faster than anticipated and the fix has been deployed to all environments. We remain in a monitoring state and will reconvene at start of business (Hirevue HQ 10am EST) to address any problems as traffic picks up for candidates and customers.
- monitoring Nov 19, 2025, 05:08 PM UTC
We are still in a monitoring state and have noted healthy response times today. We will still keep an eye on things for today and will update at end of business 5pm PDT.
- resolved Nov 19, 2025, 11:42 PM UTC
Response times have remained within expected ranges today during our monitoring. We are moving our affected components back to operational and marking the issue as resolved.