HireVue incident

Unexpected Downtime/Incident - [Corrected] Candidate error taking assessments for cloned interviews.

Major Resolved View vendor source →

HireVue experienced a major incident on August 22, 2025 affecting Assessments and Assessments and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 05:22 AM UTC
Resolved
Aug 22, 2025, 08:56 AM UTC
Duration
3h 34m
Detected by Pingoru
Aug 22, 2025, 05:22 AM UTC

Affected components

AssessmentsAssessmentsAssessments

Update timeline

  1. investigating Aug 22, 2025, 05:22 AM UTC

    We are experiencing a service disruption with Integrations within our US, EU and AU regions. A subset of candidates are failing to be created in Hirevue from Workday integrations. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

  2. investigating Aug 22, 2025, 05:47 AM UTC

    After some additional investigation, it appears this issue is affecting a subset of candidates across a broader set of ATS integrations. We are continuing to investigate and will update as we learn more.

  3. identified Aug 22, 2025, 06:48 AM UTC

    We have identified the issue. Different than originally reported, candidates that attempt to take a to-be cloned assessment are receiving an error and are not able to start the assessment. For clarity, there is no issue creating candidates from integrations. Thanks for your patience while we work to keep you updated. We are working to identify the resolution and will update as we progress.

  4. identified Aug 22, 2025, 07:42 AM UTC

    We are evaluating a resolution and will implement a fix accordingly. We will continue to update as we progress.

  5. identified Aug 22, 2025, 08:22 AM UTC

    We have verified a fix in lower environments. We are promoting the fix to higher environments now and will share when the update it is completed.

  6. monitoring Aug 22, 2025, 08:50 AM UTC

    A fix has been implemented and verified in all impacted environments (EU, AU and US). Candidates who were invited to take cloned assessments no longer receive an error, so impacted candidates are now able to complete their assessments. We'll evaluate other impacts during regular business hours and update accordingly.

  7. resolved Aug 22, 2025, 08:56 AM UTC

    This issue is resolved.