HireVue incident

A subset of candidates are receiving a connection error when trying to record an OnDemand introduction

Minor Resolved View vendor source →

HireVue experienced a minor incident on September 11, 2025 affecting Interviews - On Demand and Interviews - On Demand and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 09:35 PM UTC
Resolved
Sep 11, 2025, 10:37 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 11, 2025, 09:35 PM UTC

Affected components

Interviews - On DemandInterviews - On DemandInterviews - On Demand

Update timeline

  1. investigating Sep 11, 2025, 09:35 PM UTC

    We are starting to receive reports of a subset of candidates are receiving a connection error when trying to record an introduction video to begin their On Demand interview. We are actively investigating.

  2. monitoring Sep 11, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 10:37 PM UTC

    This incident has been resolved.