HireVue experienced a critical incident on December 22, 2025 affecting Admin / Recruiter, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2025, 05:36 PM UTC
We are currently investigating the Jobs page displaying a "An unexpected error occurred. Please try again." error when attempting to load jobs. This is limited to the AU environment. We will continue to share updates as our investigation progresses.
- investigating Dec 22, 2025, 07:18 PM UTC
We are continuing to investigate this issue. We will be performing maintenance that will cause some additional temporary downtime for around five minutes in hopes of resolving the errors.
- monitoring Dec 22, 2025, 07:22 PM UTC
Maintenance has been completed and we believe this has resolved the issue but will continue to monitor to ensure it has been fully resolved.
- resolved Dec 22, 2025, 08:12 PM UTC
This incident has been resolved.