HireVue experienced a minor incident on December 5, 2025 affecting Admin / Recruiter and Analytics and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2025, 05:00 PM UTC
The issue is an encryption key mismatch across some of our web servers, causing intermittent errors when users try to access secure content. The team is currently working on resetting the affected systems to resolve the key conflict.
- monitoring Dec 05, 2025, 05:08 PM UTC
All encryption keys have been synchronized across all web servers. We will continue to monitor for further intermittent errors.
- resolved Dec 05, 2025, 05:28 PM UTC
All encryption keys have been synchronized across all web servers. We are no longer seeing intermittent errors. The system is fully operational. If an intermittent error was encountered, please refresh the page.