HireVue incident

Intermittent Errors

Resolved after 27 minutes, affecting Admin / Recruiter and Analytics and 1 more, on December 5, 2025.

resolved Dec 05, 2025, 05:28 PM UTC

All encryption keys have been synchronized across all web servers. We are no longer seeing intermittent errors. The system is fully operational. If an intermittent error was encountered, please refresh the page.

Started
Dec 05, 2025, 05:00 PM UTC
Resolved
Dec 05, 2025, 05:28 PM UTC
Duration
27m
Detected by Pingoru
Dec 05, 2025, 05:00 PM UTC

Affected components

Admin / RecruiterAnalyticsAPIAssessmentsATS IntegrationsEmailEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On Demand

Update timeline

  1. identified Dec 05, 2025, 05:00 PM UTC

    The issue is an encryption key mismatch across some of our web servers, causing intermittent errors when users try to access secure content. The team is currently working on resetting the affected systems to resolve the key conflict.

  2. monitoring Dec 05, 2025, 05:08 PM UTC

    All encryption keys have been synchronized across all web servers. We will continue to monitor for further intermittent errors.

  3. resolved Dec 05, 2025, 05:28 PM UTC

    All encryption keys have been synchronized across all web servers. We are no longer seeing intermittent errors. The system is fully operational. If an intermittent error was encountered, please refresh the page.

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