Resolved after 7 hours 12 minutes, affecting Evaluations and Evaluations and 1 more, on October 23, 2025.
Final Update - Evaluation service has been restored. The incident has been resolved in all environments.
Affected components
Update timeline
- investigating Oct 23, 2025, 04:26 PM UTC
Hirevue Classic is experiencing a degradation in service of evaluating video interviews (both Live & OnDemand). We are currently investigating this issue. Hourly updates will be provided or sooner as events occur.
- investigating Oct 23, 2025, 05:15 PM UTC
The video player loads the candidate interview but displays a black screen with no audio. We are actively investigating this issue.
- investigating Oct 23, 2025, 06:01 PM UTC
No new update. We are actively investigating an issue with the video player that loads the candidate interview but displays a black screen with no audio.
- investigating Oct 23, 2025, 06:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 23, 2025, 06:19 PM UTC
This issue appears to be related to Chrome version 141.0.7390.123 (the latest Chrome Enterprise version). We continue to actively investigate.
- investigating Oct 23, 2025, 06:52 PM UTC
Updated impacted product component to Evaluations. Live and On Demand interviews are operational.
- investigating Oct 23, 2025, 07:09 PM UTC
This issue impacts users with Chrome version 141.0.7390.123 (or those preparing to update to it by Relaunching Chrome to finish updating). From a candidate’s perspective, Intro and closing video playback is similarly impacted. We continue to investigate.
- identified Oct 23, 2025, 07:54 PM UTC
The issue has been identified. The latest version of Chrome is enforcing stricter requirements for video playback. We are now working on a fix for HireVue Classic US and EU. A fix for HireVue Classic US only/GovCloud is expected to take longer.
- identified Oct 23, 2025, 08:57 PM UTC
A fix has been implemented for HireVue Classic US and EU. We are testing the result. A fix for HireVue Classic US only/GovCloud is still expected to take longer.
- identified Oct 23, 2025, 09:46 PM UTC
A fix has been deployed to HireVue Classic US production and EU production, and we’re monitoring the results. A fix is being developed for HireVue Classic US only/GovCloud.
- identified Oct 23, 2025, 10:35 PM UTC
The incident on HireVue Classic US and EU has been resolved - Evaluation service has been restored. Testing is underway on a fix developed for HireVue Classic US only/GovCloud.
- identified Oct 23, 2025, 10:46 PM UTC
The incident on HireVue Classic US and EU has been resolved - Evaluation service has been restored. Testing is underway on a fix developed for HireVue Classic US only/GovCloud.
- monitoring Oct 23, 2025, 11:32 PM UTC
A fix has been deployed to HireVue Classic US only/GovCloud, and we’re monitoring the results. HireVue Classic US and HireVue Classic EU have been resolved.
- resolved Oct 23, 2025, 11:39 PM UTC
Final Update - Evaluation service has been restored. The incident has been resolved in all environments.
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