HireVue incident

T2O AU/EU Cross-Region Candidate Connection Error when Recording

Minor Resolved View vendor source →

HireVue experienced a minor incident on September 14, 2025 affecting Interviews - On Demand and Interviews - On Demand, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2025, 09:20 PM UTC
Resolved
Sep 14, 2025, 10:13 PM UTC
Duration
53m
Detected by Pingoru
Sep 14, 2025, 09:20 PM UTC

Affected components

Interviews - On DemandInterviews - On Demand

Update timeline

  1. investigating Sep 14, 2025, 09:20 PM UTC

    We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.

  2. identified Sep 14, 2025, 09:43 PM UTC

    The issue has been identified and a fix is now being implemented. We've determined the problem was caused by a recent system rollback. Our team is actively working to resolve this and we apologize for any inconvenience.

  3. monitoring Sep 14, 2025, 09:55 PM UTC

    A fix has been implemented, and we're monitoring the results. We apologize for the inconvenience.

  4. resolved Sep 14, 2025, 10:13 PM UTC

    This incident has been resolved. A fix has been successfully implemented, and we have confirmed that the connection issues are no longer occurring. We apologize for the inconvenience.