HireVue Outage History

Started Oct 15, 2026, 10:29 PM UTC· resolved Oct 16, 2026, 02:15 AM UTC

1. investigating Oct 15, 2026, 10:29 PM UTC

   We are currently investigating an issue where the email templates page is failing to load across all environments (except for our gov environment). Our engineering team is actively engaged and working to identify the root cause. Please note: Email delivery is not impacted by this incident. This issue is strictly isolated to the editing and management of email templates. We will provide another update as soon as more information becomes available or a resolution is reached.

2. identified Oct 15, 2026, 10:43 PM UTC

   We have identified a contributing factor preventing the email templates page from loading, and our team is actively working on a fix. Impact is strictly limited to the editing and management of email templates; candidate experience, email delivery, and all other platform functionality remain completely unaffected. We will provide our next update hourly, or sooner if there is a material change.

3. identified Oct 15, 2026, 11:35 PM UTC

   Our engineering team has developed a fix for the issue preventing the email templates page from loading. We are currently in the process of deploying this fix incrementally across our environments and will be actively monitoring the results to ensure full access is restored safely. Impact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to perform as expected. We will provide our next update hourly, or sooner if the deployment is fully complete and verified.

4. identified Oct 16, 2026, 12:25 AM UTC

   Our engineering team is continuing to actively develop and test a complete fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to operate normally. We will provide our next update hourly, or sooner if there is a material change in status.

5. identified Oct 16, 2026, 01:16 AM UTC

   Our team is actively working to resolve the current disruption preventing the email templates page from loading. Impact is limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are unaffected. We do not yet have an ETA for full resolution and will continue to post updates hourly by the top of the hour, or sooner if there is material change.

6. identified Oct 16, 2026, 02:03 AM UTC

   Our engineering team is continuing to actively work on a fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are completely unaffected. We will continue to post hourly updates, or sooner if there is a material change, until this is fully resolved.

7. resolved Oct 16, 2026, 02:15 AM UTC

   The issue affecting the email templates page has been fully resolved. We will continue to monitor to ensure continued stability.

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Started Sep 14, 2026, 03:51 PM UTC· resolved Sep 15, 2026, 10:56 PM UTC

1. investigating Sep 14, 2026, 03:51 PM UTC

   We are investigating an issue in our EU environment where some candidates are not prompted for camera and microphone access and are unable to complete device setup to begin their video interview. Our engineering team is actively engaged. The next update will be provided within one hour.

2. investigating Sep 14, 2026, 04:59 PM UTC

   We are continuing to investigate an issue where some candidates are unable to complete device setup and therefore cannot begin their interview. We have now confirmed this is not limited to our EU environment — a subset of interviews in all regions is affected. Most platform functionality is unaffected, and candidates taking interviews that include recorded video or audio responses are not experiencing this issue. Our team has made progress in the investigation and is working to confirm the source of the issue before applying a fix. We will continue to provide updates hourly, or sooner if there is material change.

3. identified Sep 14, 2026, 05:55 PM UTC

   We have identified the issue that is preventing some candidates from completing device setup and beginning their interview. Our team is actively working on a fix. This affects only job stages that do not include video or audio questions and also have candidate snapshots enabled. Job stages without candidate snapshots are unaffected, as are candidates taking interviews that include recorded video or audio questions. We will provide the next update by 1:00 PM MT, or sooner if there is material change.

4. identified Sep 14, 2026, 06:46 PM UTC

   Our team is continuing to work on implementing a fix. Impact and scope are unchanged since our last update. We will provide the next update by 2:00 PM MT, or sooner if there is material change.

5. identified Sep 14, 2026, 07:45 PM UTC

   Our team is continuing to work on a fix and has begun validating it. Impact and scope are unchanged since our last update. We will provide the next update by 2:45 PM MT, or sooner if there is material change.

6. identified Sep 14, 2026, 08:45 PM UTC

   Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 3:45 PM MT, or sooner if there is material change.

7. identified Sep 14, 2026, 09:41 PM UTC

   Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 4:45 PM MT, or sooner if there is material change.

8. identified Sep 14, 2026, 10:38 PM UTC

   A fix has completed testing and is now being prepared for release to our production environments. Impact and scope are unchanged until the release is complete. We will provide the next update by 5:45 PM MT, or sooner if there is material change.

9. identified Sep 15, 2026, 12:02 AM UTC

   The fix is now being released to our production environments. This release is expected to take several hours to complete. Impact and scope are unchanged until it is finished. We will provide the next update by 8:00 PM MT, or sooner if there is material change.

10. identified Sep 15, 2026, 02:05 AM UTC

    The fix has been released to our production environments, and we have confirmed that candidates are able to complete device setup and begin their interviews. We are leaving this incident in a monitoring state to confirm stability before marking it resolved. We will provide another update tomorrow morning mountain time.

11. resolved Sep 15, 2026, 10:56 PM UTC

    System performance and candidate device setup functionality have remained fully stable following yesterday's fix release. All systems are operating normally, and this incident is now resolved.

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Started Aug 25, 2026, 04:33 PM UTC· resolved Aug 28, 2026, 09:15 PM UTC

1. investigating Aug 25, 2026, 04:33 PM UTC

   We are currently investigating this issue.

2. investigating Aug 25, 2026, 04:34 PM UTC

   We are continuing to investigate this issue.

3. monitoring Aug 25, 2026, 04:53 PM UTC

   Early indicators show that page-load capabilities in the US environment are recovering. Our team is actively monitoring to ensure complete stability before resolving the incident. We will provide another update as soon as we have more information.

4. monitoring Aug 25, 2026, 05:50 PM UTC

   Page-load capabilities in the US environment has recovered. Our team will continue to monitor. We will provide another update within the hour.

5. monitoring Aug 25, 2026, 06:49 PM UTC

   Page-load capabilities in the US environment are operating normally. We will continue to monitor and provide another update within the hour.

6. monitoring Aug 25, 2026, 07:46 PM UTC

   Page-load capabilities in the US environment continue to operate normally. We will continue to monitor and provide another update within the hour.

7. monitoring Aug 25, 2026, 08:59 PM UTC

   Page-loading in the US environment has continued to operate normally. Because loading has remained stable, we are concluding our hourly updates. We will continue monitoring, and we will post further updates only if there is a change in status.

8. resolved Aug 28, 2026, 09:15 PM UTC

   Page-load capabilities in the US environment have remained at normal operation. Thank you for your patience during our extended monitoring period.

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Started Aug 18, 2026, 12:52 AM UTC· resolved Aug 18, 2026, 01:15 AM UTC

1. investigating Aug 18, 2026, 12:52 AM UTC

   We are experiencing a partial service disruption with SSO Login within our AU region. Some SSO business users are unable to login to the AU environment. We are still determining the scope of the issue. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

2. monitoring Aug 18, 2026, 01:10 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 18, 2026, 01:15 AM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 05:21 AM UTC· resolved Jul 30, 2026, 09:43 AM UTC

1. investigating Jul 30, 2026, 05:21 AM UTC

   We are currently investigating a service degradation with regards to assessments within our EU/AU environment.

2. identified Jul 30, 2026, 06:03 AM UTC

   The issue has been identified and we are working bringing performance back to operational.

3. resolved Jul 30, 2026, 09:43 AM UTC

   We have resolved the issue and restored the assessment service back to operational.

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Started Jul 21, 2026, 01:30 PM UTC· resolved Jul 23, 2026, 09:35 PM UTC

1. investigating Jul 21, 2026, 01:30 PM UTC

   We are currently investigating reports of intermittent performance issues and access errors impacting specific platform pages. Our engineering team is actively examining system logs and database health to identify the root cause, including potential connections to recent maintenance. We are working to restore full functionality and will provide further updates as we continue our investigation.

2. investigating Jul 21, 2026, 01:44 PM UTC

   We are continuing to investigate this issue.

3. identified Jul 21, 2026, 02:30 PM UTC

   We are actively executing a mitigation plan to return the platform to full functionality as quickly as possible. We apologize for the inconvenience and will continue to provide progress updates as we resolve performance issues.

4. identified Jul 21, 2026, 04:06 PM UTC

   Our team is actively working on a series of performance improvements to resolve the current disruption. Some users may continue to experience errors while accessing T2O US. We do not yet have an ETA for full resolution but will continue to post hourly updates until fully resolved, or sooner if there is material change. We apologize for the disruption this is causing.

5. identified Jul 21, 2026, 05:14 PM UTC

   Our team continues actively working to resolve the current disruption. Users may still be unable to access T2O US. We do not yet have an ETA for full resolution and will continue to post hourly updates until fully resolved, or sooner if there is material change. We recognize this is affecting your team's productivity and appreciate your patience.

6. identified Jul 21, 2026, 05:35 PM UTC

   As part of our mitigation efforts, we have temporarily disabled integrations to T2O US. Users may still be unable to access T2O directly. Integrations will be restored once the system has stabilized; we will confirm here when that happens. Note: Title has been updated to accurately reflect current impact.

7. identified Jul 21, 2026, 06:43 PM UTC

   Platform functionality has been partially restored on T2O US. We are focused on bringing integrations back on line for T2O US and will confirm here once that work is complete. Note: Title has been updated to accurately reflect current impact.

8. identified Jul 21, 2026, 08:14 PM UTC

   Platform functionality remains in a partially restored state on T2O US. Some users may continue to experience intermittent issues on specific pages. Integrations remain disabled while we finalize and deploy a permanent fix; we will confirm here once they are restored. We will continue to post hourly updates until fully resolved, or sooner if there is material change.

9. monitoring Jul 21, 2026, 08:47 PM UTC

   Platform functionality has been fully restored on T2O US. We have re-enabled ATS Integrations and Public API services. Some users may experience intermittent slowness while the system catches up on all processes. We will continue to closely monitor performance to ensure full resolution.

10. monitoring Jul 22, 2026, 02:05 PM UTC

    We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. In addition, some candidates may experience intermittent slowness when taking an interview. Our team has identified a likely contributing factor and is actively working on a fix. We will continue to provide updates as we make progress, or sooner if there is material change.

11. monitoring Jul 22, 2026, 03:23 PM UTC

    We are actively remediating the issue affecting the Jobs and Job Templates pages on T2O US. If you need to view a job tied to a specific candidate, you can go to Candidates, open that candidate's activity, and select "Go To Job Stage" from the actions menu. Impact to candidates taking interviews has been resolved. We will continue to provide hourly updates as we make progress, or sooner if there is material change.

12. monitoring Jul 22, 2026, 05:09 PM UTC

    The issue affecting the Jobs and Job Templates pages on T2O US has been resolved. We will continue to monitor performance to ensure continued stability. Note: Title has been updated to reflect current impact.

13. investigating Jul 22, 2026, 05:44 PM UTC

    We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. We will continue to provide updates as we make progress, or sooner if there is material change.

14. identified Jul 22, 2026, 06:56 PM UTC

    As part of our ongoing remediation of the Jobs and Job Templates page issue on T2O US, the Assessment Names and Interview Counts columns on the Jobs page will temporarily show as blank. This is an intentional, temporary change to reduce load while we work toward a permanent fix, and does not reflect a loss of underlying data. We will confirm here once these columns are restored. We will continue to provide updates as we make progress, or sooner if there is material change.

15. identified Jul 22, 2026, 08:14 PM UTC

    Remediation of the Jobs and Job Templates page issue on T2O US is now being monitored. The Assessment Names and Interview Counts columns on the Jobs page will remain temporarily blank to reduce load while we work toward a permanent fix. This is intentional and does not reflect a loss of underlying data. We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We will continue to provide updates as we make progress, or sooner if there is material change.

16. monitoring Jul 22, 2026, 09:15 PM UTC

    We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We are pausing status updates until tomorrow morning.

17. monitoring Jul 23, 2026, 01:42 PM UTC

    T2O is fully operational. We are continuing to monitor performance.

18. resolved Jul 23, 2026, 09:35 PM UTC

    T2O is fully operational. We have continued to monitor performance throughout the day and have determined this incident to be fully resolved. Note: the Assessment Names and Interview Counts columns on the Jobs page remain temporarily blank. This does not reflect a loss of underlying data and will be restored.

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Started Jul 16, 2026, 10:10 PM UTC· resolved Jul 16, 2026, 10:43 PM UTC

1. investigating Jul 16, 2026, 10:10 PM UTC

   We are investigating an issue that is causing Microsoft Teams-integrated customers to be unable to schedule Live Video interviews, with "unexpected error" or "invited invalid date."

2. investigating Jul 16, 2026, 10:21 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 16, 2026, 10:29 PM UTC

   We are continuing to investigate this issue.

4. monitoring Jul 16, 2026, 10:34 PM UTC

   We have implemented a fix to resolve the issue causing the errors. If you encountered any errors when attempting to use the Team's integration, please try the request again.

5. resolved Jul 16, 2026, 10:43 PM UTC

   We are no longer seeing errors. We will continue to monitor the issue internally and thank you for your patience as we worked to resolve this incident.

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Started Jun 05, 2026, 05:16 PM UTC· resolved Jun 12, 2026, 06:26 PM UTC

1. investigating Jun 05, 2026, 05:16 PM UTC

   We are investigating an issue where requests to generate reports through out in-app analytics tab are, in most cases, failing to produce results.

2. investigating Jun 08, 2026, 10:42 PM UTC

   We still continue to investigate the root cause of continued analytic reports failing to generate through our in-app analytics section.

3. investigating Jun 10, 2026, 11:58 PM UTC

   Current Status: Our engineering team has been actively investigating and has made meaningful progress in narrowing down the source of the issue. We've confirmed this is related to how export processes interact with our database infrastructure under certain conditions — not a data integrity issue. Your underlying data remains unaffected. What we've done: - Conducted a thorough review of export query performance across all affected environments. - Ruled out several potential causes, including database replication and cluster capacity. - Identified that scheduled/automated reports are completing successfully in many cases — the failures are primarily impacting on-demand exports initiated through the self-service UI. What's next: - We are setting up enhanced diagnostics in our development environment, where we can now reliably reproduce the issue, to pinpoint the exact failure point. - We have brought in additional engineering resources with deep platform expertise to assist and expedite a resolution. - Continual working session is scheduled for tomorrow to drive toward a root cause.

4. monitoring Jun 11, 2026, 06:57 PM UTC

   Thank you for your patience while our team investigated this issue. We can confirm that analytics report exports are now restored and functioning across all environments, including EU. Customers should be able to generate and download reports successfully. Our engineering team identified that the reporting service was encountering intermittent resource contention issues, specifically, database connections were not being released correctly under load, causing export requests to time out before completing. As usage of the reporting feature increased, this underlying issue became more pronounced and eventually impacted all export attempts. We deployed a fresh version of the data export service, which resolved the immediate resource contention and restored report processing. Following the deployment, our team successfully validated report generation across multiple customer accounts and date ranges, including large 365-day reports that had previously been failing. We have implemented additional monitoring to detect and respond to any future failures more quickly. We are in a monitoring state and continue to stay alert to react to any incoming reports of failures.

5. resolved Jun 12, 2026, 06:26 PM UTC

   After a period of 24 hour monitoring we are considering this incident as resolved. An RCA will be available to your customer representative the week of 6/15 please reach out to them for more information.

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Started Jun 05, 2026, 05:11 PM UTC· resolved Jun 05, 2026, 10:22 PM UTC

1. investigating Jun 05, 2026, 05:11 PM UTC

   We are currently investigating candidate videos not playing in the Evaluator experience. A workaround exists to use Firefox if available.

2. identified Jun 05, 2026, 05:45 PM UTC

   We have identified the issue stemming from an update to Chrome based web browsers to version 149 impacting the video playback capabilities. We are working towards a solution.

3. identified Jun 05, 2026, 08:08 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 05, 2026, 09:05 PM UTC

   We have a fix for candidate videos failing to play in the evaluator moving through our test environments for validation.

5. resolved Jun 05, 2026, 10:22 PM UTC

   A fix has been pushed and verified on all production environments.

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Started May 29, 2026, 07:08 PM UTC· resolved May 29, 2026, 09:23 PM UTC

1. investigating May 29, 2026, 07:08 PM UTC

   We are currently investigating an issue where when attempting to access sections of the Recruiter experience (e.g., Jobs, Job Templates, or Candidates) the T2O application is returning a "Page Not Found" or "An Unexpected Error Occurred" in our EU environment. We are also investigating related reports of intermittent issues accessing interviews in EU as well. We do not have reports of this happening outside of our EU environment.

2. monitoring May 29, 2026, 08:01 PM UTC

   We have implemented a fix to resolve the issue causing errors across the T2O application in the EU environment. We see errors noticeably declining across the affected services and in testing have been able to access all sections of the platform successfully. If you encountered any errors when attempting to add candidates via integration during this disruption, you will need to re-initiate the request. In the meantime we are continuing to monitor the environment and test the platform to ensure stability.

3. resolved May 29, 2026, 09:23 PM UTC

   Our EU environment remains stable and we are no longer seeing errors or receiving reports of continued issues. We will continue to monitor internally and thank you for your patience as we worked to resolve this incident.

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Started May 22, 2026, 10:28 AM UTC· resolved May 22, 2026, 12:11 PM UTC

1. investigating May 22, 2026, 10:28 AM UTC

   We are currently investigating this issue.

2. investigating May 22, 2026, 11:03 AM UTC

   We are actively investigating reports of users encountering "Page Not Found" errors when attempting to log into the EU platform. We will provide another update within the hour or as soon as we have more information.

3. monitoring May 22, 2026, 11:38 AM UTC

   Service mitigation steps have been completed, and EU platform login availability is returning to normal. We are actively monitoring the environment to ensure continued stability.

4. resolved May 22, 2026, 12:11 PM UTC

   Following the mitigation steps taken earlier, system performance has remained stable. EU platform login services are fully operational, and the incident is now resolved. We appreciate your understanding as we worked to restore service.

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Started May 01, 2026, 04:36 PM UTC· resolved May 01, 2026, 10:46 PM UTC

1. monitoring May 01, 2026, 04:36 PM UTC

   Video processing is currently experiencing a backlog. A third-party service disruption is preventing our systems from scaling to meet current demand. We are monitoring the external recovery efforts.

2. resolved May 01, 2026, 10:46 PM UTC

   Our internal mitigation efforts have stabilized video processing speeds. While the third-party service disruption persists, our systems are now maintaining a steady throughput and keeping pace with current demand. Users may still experience slightly longer-than-usual processing times for live interviews, but all videos are completing successfully. We will continue to monitor performance internally.

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Started Apr 17, 2026, 02:40 PM UTC· resolved Apr 17, 2026, 03:32 PM UTC

1. investigating Apr 17, 2026, 02:40 PM UTC

   We are currently investigating this issue.

2. identified Apr 17, 2026, 02:48 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 17, 2026, 02:49 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 17, 2026, 03:32 PM UTC

   This incident has been resolved.

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Started Mar 26, 2026, 06:17 PM UTC· resolved Mar 26, 2026, 09:33 PM UTC

1. investigating Mar 26, 2026, 06:17 PM UTC

   We are experiencing a service disruption with T2O exports within our T2O US region. T2O export reports (Assessments, OD and Competency score) are failing. Survey Feedback and Live report appear unaffected. There are no known workarounds. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

2. monitoring Mar 26, 2026, 07:38 PM UTC

   The issue was identified as some database processing slowness which has since cleared up. We are monitoring the situation and are on stand by for any reported issues regarding our Analytics page.

3. resolved Mar 26, 2026, 09:33 PM UTC

   The Analytics service disruption is resolved.

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Started Mar 26, 2026, 05:11 PM UTC· resolved Mar 26, 2026, 05:50 PM UTC

1. investigating Mar 26, 2026, 05:11 PM UTC

   We are experiencing a service disruption with ATS Integrations (Workday, SuccessFactors and ORC) within our AU region. As a result of planned maintenance we are now seeing errors for a subset of ATS integrations (Workday, SuccessFactors and ORC) in our AU environment for new candidates being sent through integrations and status updates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

2. monitoring Mar 26, 2026, 05:40 PM UTC

   A fix has been implemented and we are monitoring now to verify.

3. monitoring Mar 26, 2026, 05:47 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 26, 2026, 05:50 PM UTC

   This incident has been resolved. For ATS integration status updates, our system has built in retries and candidates will be updated automatically. For new candidates, our support team will work directly with impacted customers to identify impacted new candidates that need to be re-triggered. Appreciate your patience and cooperation.

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Started Mar 25, 2026, 04:33 PM UTC· resolved Mar 25, 2026, 10:35 PM UTC

1. investigating Mar 25, 2026, 04:33 PM UTC

   We are current investigating an issue with scheduling and performing live video interviews via Microsoft Teams Integration.

2. identified Mar 25, 2026, 05:01 PM UTC

   We have identified the issue and are working on solution now.

3. monitoring Mar 25, 2026, 06:56 PM UTC

   A fix has been implemented and we are monitoring the resolution.

4. resolved Mar 25, 2026, 10:35 PM UTC

   The resolution monitoring period has ended successfully. We are considering the incident resolved.

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Started Mar 24, 2026, 02:56 PM UTC· resolved Mar 24, 2026, 04:37 PM UTC

1. investigating Mar 24, 2026, 02:56 PM UTC

   We are experiencing a service disruption with T2O within our US region. We are investigating slowness within our platform for both users and candidates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

2. identified Mar 24, 2026, 03:48 PM UTC

   The issue has been identified and we are working through resolution now. Note: we have added ATS integration as an area impacted by slowness.

3. monitoring Mar 24, 2026, 04:14 PM UTC

   A resolution has been implemented and the team is monitoring to validate the slowness is now resolved. The components affected have been updated to reflect T2O (.com - USA). For clarity, Hirevue Classic (US Production) was not impacted.

4. resolved Mar 24, 2026, 04:37 PM UTC

   The slowness has been resolved. There should be no lingering impacts. Thanks for your patience.

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Started Mar 13, 2026, 04:16 PM UTC· resolved Mar 13, 2026, 08:32 PM UTC

1. investigating Mar 13, 2026, 04:16 PM UTC

   Our teams are investigating an incident resulting in a service disruption affecting some API requests for older versions of our workday integration. We are actively working to identify and remediate the underlying issue and restore connectivity for impacted customers. We are also performing a comprehensive review of all system components to ensure the stability of related services.

2. identified Mar 13, 2026, 04:34 PM UTC

   Following our investigation into the service disruption affecting older versions of our Workday integration, we have identified the root cause of the issue. Our technical teams have developed a fix and are currently deploying it across our servers to restore full functionality. We are also continuing our comprehensive review of all system components to ensure no other services are impacted during the recovery phase.

3. monitoring Mar 13, 2026, 04:48 PM UTC

   We have successfully deployed a fix across all servers. Initial testing and system telemetry indicate that service has been restored, and we are currently not seeing any further issues with our older versions of the Workday integration. Our technical teams are continuing to closely monitor all systems to ensure continued stability and to confirm that the fix has fully resolved the disruption for all impacted customers.

4. monitoring Mar 13, 2026, 04:52 PM UTC

   As the team continues to monitor, we have an important notice regarding resolution for impacted customers. Any requests that were made from Workday to Hirevue during the incident will need to be retried in order to bring the two environments into sync.

5. resolved Mar 13, 2026, 08:32 PM UTC

   After a period of monitoring and some additional investigation, the team is confident in calling this incident resolved. Thank you for your patience as we worked through this issue.

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Started Mar 12, 2026, 11:30 PM UTC· resolved Mar 13, 2026, 02:57 AM UTC

1. investigating Mar 12, 2026, 11:30 PM UTC

   We are currently investigating a reported service degradation specifically affecting audio recording for T2O candidate responses. While core platform functions—including standard question types and the new candidate experience—remain fully operational, we have identified a recording failure affecting a subset of specific account configurations. We are making every effort to identify the root cause and restore full functionality as quickly as possible. We apologize for this disruption and will provide further updates as our investigation progresses.

2. investigating Mar 13, 2026, 12:22 AM UTC

   We are continuing our investigation. We believe we have found the root cause and are working to confirm.

3. identified Mar 13, 2026, 12:38 AM UTC

   Following our investigation into the T2O audio recording failures affecting specific account configurations, we have identified the root cause. While core platform functions—including standard question types and the new candidate experience—remain unaffected, we are now actively developing and testing a fix to restore audio recording for the impacted accounts. All other question formats and the new candidate experience continue to function as expected. We are making every effort to deploy this fix as quickly as possible to resolve the disruption. We apologize for the inconvenience and will provide an update once the deployment is complete.

4. monitoring Mar 13, 2026, 01:23 AM UTC

   Following the successful deployment of a fix, we have fully restored T2O audio recording functionality for all account configurations. While core platform functions—including standard question types and the new candidate experience—remained operational throughout the incident, we have verified that the specific degradation affecting audio responses is now resolved. Our technical teams have performed a comprehensive review of all system components and have confirmed that the fix is stable. We have also verified that no other services were impacted as a result of this incident. We will continue to monitor in order to ensure there are no additional impacts to customers.

5. resolved Mar 13, 2026, 02:57 AM UTC

   The team has continued to monitor the status of this incident and has confidence in making this as resolved. Thank you for patience as we worked through fixing this issue.

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Started Mar 12, 2026, 02:54 PM UTC· resolved Mar 12, 2026, 07:07 PM UTC

1. investigating Mar 12, 2026, 02:54 PM UTC

   Following reports of playback failures, we have identified a degradation of service specifically affecting media assets within the Evaluator. While core platform functions—including login, navigation, and text-based evaluation—are operating as expected, some audio and videos are currently not displaying or playing back correctly. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

2. investigating Mar 12, 2026, 03:35 PM UTC

   We have narrowed down the impact to only those who are accessing an evaluation without logging in. This can impact evaluators who are accessing the evaluator from a link in their ATS and are not logging in. We are still investigating the media display and playback issues affecting the Evaluator. Our teams are currently focused on identifying the specific trigger for these failures. Core platform functions remain unaffected.

3. identified Mar 12, 2026, 04:04 PM UTC

   We have identified the root cause of the media playback issues within the Evaluator. Our engineering teams have transitioned to developing and testing a fix to restore full audio and video functionality. We will provide a further update once the deployment of the fix begins. Core platform functions remain unaffected and stable.

4. identified Mar 12, 2026, 05:03 PM UTC

   We have successfully deployed a fix to address the media playback issues within the Evaluator. Early testing indicates that audio and video assets are now displaying and playing correctly across the platform. Our technical teams are carefully monitoring the environment to ensure full stability and verify that the resolution is consistent for all users. We will provide a final update once we are confident the issue is fully resolved.

5. monitoring Mar 12, 2026, 05:34 PM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Mar 12, 2026, 05:53 PM UTC

   We do not expect any further issues or problems related to this incident. Our team is continuing to closely monitor the environment to ensure the best possible experience for our users. We will officially move this incident to "Resolved" once our final monitoring phase is complete.

7. resolved Mar 12, 2026, 07:07 PM UTC

   We have completed our monitoring phase and have confirmed that the media playback issues in the Evaluator are fully resolved. We do not expect any further issues or problems related to this incident. Our teams will continue to maintain standard system observations to ensure the best possible experience for our users. Thank you for your patience throughout this process.

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Started Mar 12, 2026, 02:35 PM UTC· resolved Mar 12, 2026, 03:05 PM UTC

1. investigating Mar 12, 2026, 02:35 PM UTC

   We are currently investigating an issue affecting our T2O AU servers where the navigation bar is failing to render. While this impacts site navigation, back-end services remain functional. Our engineering team is working to identify the root cause and implement a fix. We will provide an update as soon as more information is available.

2. monitoring Mar 12, 2026, 02:39 PM UTC

   We have implemented corrective measures to address the navigation bar display issues on the AU servers. Early monitoring indicates that the UI is rendering correctly for all users. We are continuing to monitor the environment closely to ensure continued stability before marking the incident as resolved. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

3. resolved Mar 12, 2026, 03:05 PM UTC

   The issue affecting the navigation bar on AU servers has been fully resolved. Following a period of stable performance and successful monitoring, we have confirmed that all UI components are rendering as expected. We apologize for the interruption and thank you for your patience.

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Started Mar 09, 2026, 09:53 PM UTC· resolved Mar 09, 2026, 10:32 PM UTC

1. investigating Mar 09, 2026, 09:53 PM UTC

   Following the resolution of the earlier database configuration issue, we have identified a related degradation of service specifically affecting analytics. While core platform functions—including logins and the candidate experience—are operating as expected, some analytics data is currently not being written to the database. As a result, there will be a gap in reporting data. Our technical teams are currently diagnosing the cause of this issue and are working to restore the analytics data pipeline. We are also performing a comprehensive review of all system components to ensure no other services are impacted. Analytics exports are still functioning as expected. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

2. monitoring Mar 09, 2026, 10:22 PM UTC

   We have resolved the degradation of service affecting analytics within the US region. A service restart addressed a synchronization issue following our earlier database maintenance, and analytics data is now being recorded correctly. We are continuing to monitor the environment to ensure full stability.

3. resolved Mar 09, 2026, 10:32 PM UTC

   Following a thorough investigation, we have confirmed that all T2O services in the US region are fully restored. Our teams have verified that no other components were impacted, and we are confident that there are no remaining issues. We apologize for any inconvenience this caused and thank you for your patience and understanding.

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Started Mar 09, 2026, 09:03 PM UTC· resolved Mar 09, 2026, 09:03 PM UTC

1. resolved Mar 09, 2026, 09:03 PM UTC

   Note: Service has been restored. Please retry any pages that were giving errors before reaching out to support. We experienced a service disruption with T2O within our US region. A database configuration issue resulted in a degradation of service across the T2O platform. During this timeframe, most system requests were failing, which specifically prevented users from logging in and hindered candidates from accessing the candidate experience. Our team has identified the root cause and implemented a fix to restore database functionality. We have confirmed that services are returning to normal, and we are closely monitoring the environment to ensure continued stability. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

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Started Mar 07, 2026, 04:02 PM UTC· resolved Mar 07, 2026, 08:29 PM UTC

1. investigating Mar 07, 2026, 04:02 PM UTC

   We are currently investigating an issue with an increased error rate in our webservers leading to users and candidates experiencing interruptions in using T2O on our US environment. Refreshing the page when encountering the error has show as a successful workaround in the mean time.

2. monitoring Mar 07, 2026, 05:27 PM UTC

   We have identified a web server that was encountering a significant amount of errors. We have removed the web server from the pool and have seen activity return to normal. We will continue to monitor the T2O US service.

3. resolved Mar 07, 2026, 08:29 PM UTC

   After removing the affected web server from the workflow, we have repaired the server and it is running smoothly again. It's been re-added to the pool and operations are running as expected. We are closing the incident as resolved.

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Started Jan 15, 2026, 12:05 AM UTC· resolved Jan 15, 2026, 04:13 AM UTC

1. investigating Jan 15, 2026, 12:05 AM UTC

   We are currently investigating a partial outage affecting OnDemand interviews on desktop devices not allowing candidates locking them out of their interviews.

2. investigating Jan 15, 2026, 01:08 AM UTC

   Our investigation continues as we look for a possible root cause.

3. identified Jan 15, 2026, 01:22 AM UTC

   We believe we have identified the issue causing a disruption for our OnDemand interviews on desktop. We are moving the outage to Degraded performance as there are two current workarounds which will allow the candidates to complete their interview.

4. identified Jan 15, 2026, 04:12 AM UTC

   We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.

5. resolved Jan 15, 2026, 04:13 AM UTC

   We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.

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