Hightouch Outage History

We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.

A subset of sync runs triggered between March 18 at 12:32 PM ET and March 19 at 10:37 AM ET may have experienced delays while in the processing state. This only affected sync runs with zero added and changed row operations. The issue was fully resolved as of 1:15 PM ET on March 19. No action is required.

We have identified and resolved the issue that caused intermittent failures for some in-app operations in workspaces hosted in the GCP europe-west1 region between 4:30 AM and 12:38 PM UTC. In-app behavior has returned to normal.

From 11:49 AM ET to 12:55 PM ET, an issue caused delays for a subset of events. No data was lost. The issue has been resolved, and performance has returned to normal.