Hightouch Outage History
Hightouch is up right nowPingoru has recorded 50 incidents for Hightouch: 22 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 3 | 1 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 4 | 4 of 744 (1%) |
| September 2026 | 5 | 8 of 720 (1%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Minor October 8, 2025 Delay in subset of Events syncs 12m Event syncing (US), Event syncing (EU)
Started Oct 08, 2025, 06:51 PM UTC· resolved Oct 08, 2025, 07:03 PM UTC
- monitoring Oct 08, 2025, 06:51 PM UTC
We identified and mitigated an issue causing delays for events to warehouse syncs beginning around 1:00 PM ET. Event ingestion and event forwarding syncs were unaffected. No data was dropped. We are processing the backlog and expect all syncs to be caught up shortly.
- resolved Oct 08, 2025, 07:03 PM UTC
This is now resolved. We have fully processed the backlog and syncs are now caught up and running as expected.
Notice October 1, 2025 Sync delay for subset of syncs –
Started Oct 01, 2025, 10:30 PM UTC· resolved Oct 01, 2025, 10:30 PM UTC
- resolved Oct 01, 2025, 11:36 PM UTC
We identified an issue that caused delays of up to 50 minutes for a subset of sync runs starting around 5:20 PM ET. The issue has been resolved, and all syncs are now running on schedule. No action is required.
Minor September 30, 2025 Syncs to Reddit Ads failing with 403 error 3h Destinations
Started Sep 30, 2025, 09:14 PM UTC· resolved Oct 01, 2025, 12:15 AM UTC
- investigating Sep 30, 2025, 09:14 PM UTC
We are investigating an issue causing syncs to Reddit Ads to fail. We will provide an update as soon as we have more information.
- identified Sep 30, 2025, 09:57 PM UTC
We have identified the root cause and are working on next steps to resolve the issue. We appreciate your patience.
- resolved Oct 01, 2025, 12:15 AM UTC
We fixed an issue caused by changes in Reddit’s API. Customers will need to re-authenticate their Reddit Ads connection for syncs to resume running successfully.
Minor September 18, 2025 "Model not found" error appearing in app for some customers 26m Reverse ETL, Customer Studio
Started Sep 18, 2025, 07:58 PM UTC· resolved Sep 18, 2025, 08:25 PM UTC
- identified Sep 18, 2025, 07:58 PM UTC
Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.
- identified Sep 18, 2025, 08:15 PM UTC
Update: we are continuing to work on a fix for this UI issue. Some customers may see a misleading error stating that a model “may have been deleted.” This message is incorrect and can be safely disregarded.
- monitoring Sep 18, 2025, 08:24 PM UTC
A fix has been deployed for this UI issue.
- resolved Sep 18, 2025, 08:25 PM UTC
This UI issue has been resolved.
Major September 16, 2025 Hightouch App Issues 8h 27m Reverse ETL, Customer Studio, Intelligence
Started Sep 16, 2025, 03:16 PM UTC· resolved Sep 16, 2025, 11:43 PM UTC
- investigating Sep 16, 2025, 03:16 PM UTC
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
- monitoring Sep 16, 2025, 03:27 PM UTC
App access has been restored. We are continuing to monitor the situation.
- monitoring Sep 16, 2025, 06:18 PM UTC
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
- resolved Sep 16, 2025, 11:43 PM UTC
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing. This issue has now been resolved. All functionality has returned to normal.
Minor September 2, 2025 Delay in dbt model updates 1h 8m dbt
Started Sep 02, 2025, 05:13 PM UTC· resolved Sep 02, 2025, 06:22 PM UTC
- identified Sep 02, 2025, 05:13 PM UTC
We have identified an issue causing metadata for dbt models and Github commit checks to be delayed beginning on Friday, August 29th. All syncs are operating as normal. We are shipping an update which should be live here shortly.
- monitoring Sep 02, 2025, 05:52 PM UTC
A fix is currently being deployed. We will continue to monitor closely to ensure the issue is fully resolved.
- resolved Sep 02, 2025, 06:22 PM UTC
This issue has been resolved. We apologize for any disruptions to your day.
Minor August 28, 2025 Null values causing failures for a small set of destinations 1h 1m Destinations
Started Aug 28, 2025, 08:28 PM UTC· resolved Aug 28, 2025, 09:29 PM UTC
- identified Aug 28, 2025, 08:28 PM UTC
We have identified an issue with some destinations where null values are causing sync runs to fail. We have identified the fix and are rolling out shortly.
- resolved Aug 28, 2025, 09:29 PM UTC
This incident has been resolved. Any incorrectly rejected rows will sync correctly on their next sync run.
Minor August 28, 2025 Delayed delivery for a small subset of events 5h 8m Event ingestion (US), Event syncing (US)
Started Aug 28, 2025, 02:57 PM UTC· resolved Aug 28, 2025, 08:05 PM UTC
- investigating Aug 28, 2025, 02:57 PM UTC
We are actively working on mitigating an issue that is causing a small subset of events to be delayed prior to delivery.
- monitoring Aug 28, 2025, 04:32 PM UTC
We've released a fix and are monitoring to ensure that conditions return to normal.
- resolved Aug 28, 2025, 08:05 PM UTC
The issue is fully resolved. All events are being delivered with normal latencies.
Minor August 28, 2025 Elevated rate of 401 errors for REST API 1h 33m Customer API
Started Aug 28, 2025, 09:54 AM UTC· resolved Aug 28, 2025, 11:28 AM UTC
- investigating Aug 28, 2025, 09:54 AM UTC
We are investigating an issue causing REST API calls to fail with 401 error codes for a subset of customers.
- resolved Aug 28, 2025, 11:28 AM UTC
We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth. Affected users can reactivate their account (and associated API keys) by logging in to their workspace.
Critical August 13, 2025 Syncing Outage 43m AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) and 2 more
Started Aug 13, 2025, 12:17 AM UTC· resolved Aug 13, 2025, 01:00 AM UTC
- investigating Aug 13, 2025, 12:17 AM UTC
We are investigating issues with our syncing engine causing syncs to fail or not run.
- investigating Aug 13, 2025, 12:20 AM UTC
We are investigating issues with our syncing engine causing syncs to fail or not run.
- resolved Aug 13, 2025, 01:00 AM UTC
The issues has been identified and fixed, and syncs are now recovering.
Notice August 11, 2025 Subset of syncs to Snowflake failing –
Started Aug 11, 2025, 07:00 PM UTC· resolved Aug 11, 2025, 07:00 PM UTC
- resolved Aug 12, 2025, 12:42 PM UTC
At 12:00 PM PT, an issue was introduced that caused a subset of syncs to Snowflake to fail with error: Cannot read properties of undefined. The regression was identified and fixed, and normal service resumed at 4:00 PM PT, with all affected syncs expected to succeed on their next run.
Minor August 8, 2025 Intermittent delay for event delivery to customer warehouses 11h 50m
Started Aug 08, 2025, 08:00 AM UTC· resolved Aug 08, 2025, 07:50 PM UTC
- resolved Aug 11, 2025, 10:02 PM UTC
A small percentage of event syncs to customer warehouses failed starting on Friday Aug 8 at 8:22 AM UTC. The issue was resolved on Monday Aug 11th at 7:50 PM UTC. Events were not lost and were delivered in the next scheduled sync.
Notice July 31, 2025 Delay in Processing for a Subset of Events –
Started Jul 31, 2025, 02:30 PM UTC· resolved Jul 31, 2025, 02:30 PM UTC
- resolved Jul 31, 2025, 05:16 PM UTC
We identified and resolved an issue that may have caused up to a 2-hr delay in processing for a subset of Events. The underlying problem has been addressed, all impacted Events have been successfully processed, and Event processing has returned to normal.
Minor July 4, 2025 Elevated Errors w/ Hightouch Tunneling Service 2d 19h
Started Jul 04, 2025, 04:00 PM UTC· resolved Jul 07, 2025, 11:06 AM UTC
- resolved Jul 07, 2025, 01:08 PM UTC
Starting on Friday July 4, 2025, the number of errors in our tunneling service began to increase. This issue has been fully resolved, but elevated networking errors may have caused sync failures for a subset of syncs that use tunnels over the weekend.
Major July 2, 2025 Users Logged Out 24m Reverse ETL, Customer Studio
Started Jul 02, 2025, 07:56 PM UTC· resolved Jul 02, 2025, 08:20 PM UTC
- investigating Jul 02, 2025, 07:56 PM UTC
We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.
- investigating Jul 02, 2025, 07:57 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2025, 08:05 PM UTC
We have identified the issue and are currently deploying a fix to restore app access for affected users.
- identified Jul 02, 2025, 08:11 PM UTC
We have restored access for affected users in most regions. Syncs and background jobs are not impacted and continue processing normally.
- monitoring Jul 02, 2025, 08:15 PM UTC
We’ve deployed a fix to all regions and are monitoring to confirm full recovery. Affected users should now be able to log in to the app. Syncs and background jobs remain unaffected and continue processing normally.
- resolved Jul 02, 2025, 08:20 PM UTC
This issue has been resolved. Affected users should now be able to log back in to the app. Syncs continued running normally during this time, as the issue was limited to the web interface. We apologize for the disruption and appreciate your patience.
Major June 12, 2025 Upstream Google Cloud outage affecting some Hightouch customers 2h 50m Sources, Destinations, GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium)
Started Jun 12, 2025, 06:40 PM UTC· resolved Jun 12, 2025, 09:30 PM UTC
- investigating Jun 12, 2025, 06:40 PM UTC
We are monitoring an upstream outage with Google Cloud services across regions. This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform. We expect service to recover once the upstream GCP issue is resolved.
- investigating Jun 12, 2025, 07:06 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 08:01 PM UTC
We're continuing to monitor the upstream incident with Google Cloud. At this time, the Hightouch GCP us-east4 and europe-west1 regions have recovered from systemic issues. We are still monitoring elevated error rates from our BigQuery integration. Hightouch customers who use BigQuery as a source continue to see degraded service.
- resolved Jun 12, 2025, 09:04 PM UTC
We are observing recovery of upstream errors for customers using GCP-hosted sources, destinations, storage buckets, and related services.
Notice May 29, 2025 Delay in syncs runs with Interval schedule type 25m
Started May 29, 2025, 09:53 PM UTC· resolved May 29, 2025, 10:18 PM UTC
- resolved May 29, 2025, 10:25 PM UTC
We’ve identified and resolved an issue affecting syncs scheduled using the Interval schedule type. Syncs set to run between 21:53 UTC and 22:18 UTC were not triggered as expected until 22:18 UTC. Sync operations have since returned to normal. Thank you for your patience and understanding.
Notice May 20, 2025 Resolved - Elevated 404 Responses on API Endpoints 1h 56m Customer API
Started May 20, 2025, 05:38 PM UTC· resolved May 20, 2025, 07:34 PM UTC
- resolved May 20, 2025, 08:05 PM UTC
Between 10:38am and 12:34pm PDT, we observed an increase in 404 responses for API requests. The issue has been identified and resolved. All API services have returned to normal operation. We apologize for the disruption and appreciate your patience.
Minor May 7, 2025 Logged out of app 32m Reverse ETL, Customer Studio, Intelligence
Started May 07, 2025, 05:46 PM UTC· resolved May 07, 2025, 06:19 PM UTC
- investigating May 07, 2025, 05:46 PM UTC
We are investigating reports of users being logged out of the app.
- monitoring May 07, 2025, 06:04 PM UTC
A fix has been rolled out and we are continuing to monitor.
- resolved May 07, 2025, 06:19 PM UTC
This issue should now be resolved. All users should now be able to log in to the Hightouch app.
Notice May 1, 2025 Sync delays for customers using SSH tunnels in AWS eu-west-1 –
Started May 01, 2025, 09:55 PM UTC· resolved May 01, 2025, 09:55 PM UTC
- resolved May 01, 2025, 11:48 PM UTC
Starting at 21:55 UTC, a small number of customers using SSH tunnels in the AWS eu-west-1 region experienced a delay in the execution of their sync runs. A temporary issue with our SSH tunneling infrastructure caused some syncs to remain in a queued state longer than usual. The issue has been resolved, and the affected syncs have since completed. No action is required.
Notice February 24, 2025 Failed CSV attachment syncs to Slack –
Started Feb 24, 2025, 07:00 PM UTC· resolved Feb 24, 2025, 07:00 PM UTC
- resolved Feb 25, 2025, 05:03 PM UTC
Starting yesterday, some syncs to Slack with CSV attachments failed. The issue has been resolved and future runs should succeed.
Notice February 6, 2025 HubSpot requests blocked by Cloudflare –
Started Feb 06, 2025, 03:00 AM UTC· resolved Feb 06, 2025, 03:00 AM UTC
- resolved Feb 06, 2025, 02:55 PM UTC
From 10pm ET on Feb 5 to 7am ET on Feb 6, Cloudflare blocked requests to HubSpot from our us-east-1 region. During that period, customers in that region may have seen rejected rows or connection failures with "error code: 1006." The issue was resolved by HubSpot, and we're working with the HubSpot team to ensure it doesn't happen again. The issue was possibly related to other recent HubSpot and Cloudflare networking issues: https://status.hubspot.com/incidents/vbhbbgpcp150, https://www.cloudflarestatus.com/incidents/m90shgg0k4dd