Hightouch Outage History

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Hightouch had 32 outages in the last 2 years totaling 71h 3m of downtime — averaging 1.3 incidents per month.

There were 32 Hightouch outages since June 12, 2025 totaling 71h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hightouch.io

Critical August 13, 2025

Syncing Outage

Detected by Pingoru
Aug 13, 2025, 12:17 AM UTC
Resolved
Aug 13, 2025, 01:00 AM UTC
Duration
43m
Affected: AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)
Timeline · 3 updates
  1. investigating Aug 13, 2025, 12:17 AM UTC

    We are investigating issues with our syncing engine causing syncs to fail or not run.

  2. investigating Aug 13, 2025, 12:20 AM UTC

    We are investigating issues with our syncing engine causing syncs to fail or not run.

  3. resolved Aug 13, 2025, 01:00 AM UTC

    The issues has been identified and fixed, and syncs are now recovering.

Read the full incident report →

Notice August 12, 2025

Subset of syncs to Snowflake failing

Detected by Pingoru
Aug 12, 2025, 12:42 PM UTC
Resolved
Aug 11, 2025, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 12, 2025, 12:42 PM UTC

    At 12:00 PM PT, an issue was introduced that caused a subset of syncs to Snowflake to fail with error: Cannot read properties of undefined. The regression was identified and fixed, and normal service resumed at 4:00 PM PT, with all affected syncs expected to succeed on their next run.

Read the full incident report →

Minor August 11, 2025

Intermittent delay for event delivery to customer warehouses

Detected by Pingoru
Aug 11, 2025, 10:02 PM UTC
Resolved
Aug 08, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 11, 2025, 10:02 PM UTC

    A small percentage of event syncs to customer warehouses failed starting on Friday Aug 8 at 8:22 AM UTC. The issue was resolved on Monday Aug 11th at 7:50 PM UTC. Events were not lost and were delivered in the next scheduled sync.

Read the full incident report →

Notice July 31, 2025

Delay in Processing for a Subset of Events

Detected by Pingoru
Jul 31, 2025, 05:16 PM UTC
Resolved
Jul 31, 2025, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 31, 2025, 05:16 PM UTC

    We identified and resolved an issue that may have caused up to a 2-hr delay in processing for a subset of Events. The underlying problem has been addressed, all impacted Events have been successfully processed, and Event processing has returned to normal.

Read the full incident report →

Minor July 4, 2025

Elevated Errors w/ Hightouch Tunneling Service

Detected by Pingoru
Jul 04, 2025, 04:00 PM UTC
Resolved
Jul 07, 2025, 11:06 AM UTC
Duration
2d 19h
Timeline · 1 update
  1. resolved Jul 07, 2025, 01:08 PM UTC

    Starting on Friday July 4, 2025, the number of errors in our tunneling service began to increase. This issue has been fully resolved, but elevated networking errors may have caused sync failures for a subset of syncs that use tunnels over the weekend.

Read the full incident report →

Major July 2, 2025

Users Logged Out

Detected by Pingoru
Jul 02, 2025, 07:56 PM UTC
Resolved
Jul 02, 2025, 08:20 PM UTC
Duration
24m
Affected: Reverse ETLCustomer Studio
Timeline · 6 updates
  1. investigating Jul 02, 2025, 07:56 PM UTC

    We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.

  2. investigating Jul 02, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 08:05 PM UTC

    We have identified the issue and are currently deploying a fix to restore app access for affected users.

  4. identified Jul 02, 2025, 08:11 PM UTC

    We have restored access for affected users in most regions. Syncs and background jobs are not impacted and continue processing normally.

  5. monitoring Jul 02, 2025, 08:15 PM UTC

    We’ve deployed a fix to all regions and are monitoring to confirm full recovery. Affected users should now be able to log in to the app. Syncs and background jobs remain unaffected and continue processing normally.

  6. resolved Jul 02, 2025, 08:20 PM UTC

    This issue has been resolved. Affected users should now be able to log back in to the app. Syncs continued running normally during this time, as the issue was limited to the web interface. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Major June 12, 2025

Upstream Google Cloud outage affecting some Hightouch customers

Detected by Pingoru
Jun 12, 2025, 06:40 PM UTC
Resolved
Jun 12, 2025, 09:30 PM UTC
Duration
2h 50m
Affected: SourcesDestinationsGCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:40 PM UTC

    We are monitoring an upstream outage with Google Cloud services across regions. This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform. We expect service to recover once the upstream GCP issue is resolved.

  2. investigating Jun 12, 2025, 07:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 08:01 PM UTC

    We're continuing to monitor the upstream incident with Google Cloud. At this time, the Hightouch GCP us-east4 and europe-west1 regions have recovered from systemic issues. We are still monitoring elevated error rates from our BigQuery integration. Hightouch customers who use BigQuery as a source continue to see degraded service.

  4. resolved Jun 12, 2025, 09:04 PM UTC

    We are observing recovery of upstream errors for customers using GCP-hosted sources, destinations, storage buckets, and related services.

Read the full incident report →