Hightouch incident

Databricks Syncs Failing

Major Resolved View vendor source →

Hightouch experienced a major incident on October 10, 2025 affecting Sources, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 10:45 AM UTC
Resolved
Oct 10, 2025, 11:38 AM UTC
Duration
53m
Detected by Pingoru
Oct 10, 2025, 10:45 AM UTC

Affected components

Sources

Update timeline

  1. monitoring Oct 10, 2025, 10:45 AM UTC

    We are investigating an issue causing a subset of Databricks syncs to fail. We will provide an update as soon as we have more information.

  2. investigating Oct 10, 2025, 10:45 AM UTC

    We are currently investigating this issue.

  3. resolved Oct 10, 2025, 11:38 AM UTC

    We’ve resolved an issue that caused some Databricks syncs to fail. No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.