Hightouch experienced a major incident on October 9, 2025 affecting Destinations, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Destinations
Update timeline
- investigating Oct 09, 2025, 12:18 AM UTC
We are currently investigating an issue causing a subset of syncs to fail.
- identified Oct 09, 2025, 12:33 AM UTC
We have identified the root issue are currently rolling out a fix.
- resolved Oct 09, 2025, 12:53 AM UTC
We’ve resolved an issue that caused some syncs to fail between 4:50 PM and 5:20 PM PT. No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.