Hightouch experienced a major incident on June 25, 2026 affecting Reverse ETL and Customer Studio and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 03:08 PM UTC
We are currently investigating an issue causing Google Sign-On (SSO) failures. We are actively investigating the issue and will provide an update as soon as more information becomes available.
- monitoring Jun 25, 2026, 03:19 PM UTC
Google Sign-On has recovered across all regions. We have deployed a fix for the remaining issues affecting some syncs (such as BigQuery) and are continuing to monitor recovery.
- resolved Jun 25, 2026, 03:56 PM UTC
This incident has been resolved. There was no data loss. Impact was limited to Google-authenticated sources and destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.