Hightouch experienced a minor incident on August 7, 2026 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)
Update timeline
- investigating Aug 07, 2026, 12:48 AM UTC
We are currently investigating an issue that is causing delays in syncs.
- monitoring Aug 07, 2026, 01:35 AM UTC
Service is recovering, though some sync runs may continue to experience delays. We are monitoring recovery.
- resolved Aug 07, 2026, 03:01 AM UTC
This issue has been resolved. Between 8:14 PM and 9:22 PM ET, some sync runs experienced delays or failures. Event delivery was also delayed between 7:33 PM and 9:28 PM ET. There was no data loss. Affected syncs will recover on their next scheduled run. All services are now operating normally.