Hightouch experienced a major incident on December 24, 2025 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)
Update timeline
- investigating Dec 24, 2025, 08:06 PM UTC
We are currently investigating this issue.
- resolved Dec 24, 2025, 08:14 PM UTC
This incident has been resolved.