Hightouch incident

Processing delay for Event Sources using tunnels

Notice Resolved View vendor source →

Hightouch experienced a notice incident on May 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 06:32 PM UTC
Resolved
May 07, 2026, 05:30 PM UTC
Duration
—
Detected by Pingoru
May 07, 2026, 06:32 PM UTC

Update timeline

  1. resolved May 07, 2026, 06:32 PM UTC

    We identified and resolved an issue affecting event processing. Between 12:06 PM and 1:39 PM ET customers using tunnels to connect to Event sources experienced delays in event processing. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.