Hightouch experienced a major incident on May 8, 2026 affecting Event ingestion (US) and Event syncing (US) and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Event ingestion (US)Event syncing (US)Real-time Personalization (US)
Update timeline
- investigating May 08, 2026, 01:39 AM UTC
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
- monitoring May 08, 2026, 01:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 01:44 AM UTC
Service appears restored, we will continue to monitor.