Hightouch experienced a major incident on August 19, 2026 affecting Reverse ETL and Customer Studio and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Reverse ETLCustomer StudioIntelligence
Update timeline
- investigating Aug 19, 2026, 06:37 PM UTC
We are investigating intermittent login and application errors affecting the Hightouch app. We will provide an update as more information becomes available.
- resolved Aug 19, 2026, 07:50 PM UTC
This incident has been resolved. Between 18:12 and 18:27 UTC, the Hightouch app experienced intermittent login and application errors. There was no impact to event delivery or syncs.