Hightouch incident

Processing delay and duplicate delivery for subset of Events

Notice Resolved View vendor source →

Hightouch experienced a notice incident on August 5, 2026 affecting Event syncing (US) and Real-time Personalization (US), lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 08:14 PM UTC
Resolved
Aug 05, 2026, 08:14 PM UTC
Duration
—
Detected by Pingoru
Aug 05, 2026, 08:14 PM UTC

Affected components

Event syncing (US)Real-time Personalization (US)

Update timeline

  1. resolved Aug 05, 2026, 08:14 PM UTC

    We identified and resolved an issue affecting event processing. Between 2:50 PM and 3:55 PM ET, a subset of customers in us-east-1 experienced delayed event processing up to 50 minutes across Event Streaming, Warehouse syncs and Realtime Audiences. A small number of events delivered through Event Streaming syncs may have been duplicated. Warehouse syncs and Realtime Audiences for affected events were delayed during this time. The underlying problem has been addressed and all impacted Events have been successfully processed, there was no data loss.