Hightouch incident

Customer Studio journeys - “Journey execution blocked” errors

Notice Resolved View vendor source →

Hightouch experienced a notice incident on January 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 04:19 PM UTC
Resolved
Jan 15, 2026, 02:30 PM UTC
Duration
—
Detected by Pingoru
Jan 15, 2026, 04:19 PM UTC

Update timeline

  1. resolved Jan 15, 2026, 04:19 PM UTC

    Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.