Hightouch experienced a minor incident on July 20, 2026 affecting Destinations, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Destinations
Update timeline
- identified Jul 20, 2026, 11:42 AM UTC
We have identified an issue impacting a subset of syncs to Meta. We are actively investigating and working to resolve the issue, and will provide an update as soon as more information is available.
- resolved Jul 20, 2026, 12:22 PM UTC
This incident has been resolved. There was no data loss. Impact was limited to Meta destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.