Hightouch incident

Elevated Sync Errors

Minor Resolved View vendor source →

Hightouch experienced a minor incident on September 4, 2026 affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 08:44 PM UTC
Resolved
Sep 04, 2026, 09:37 PM UTC
Duration
52m
Detected by Pingoru
Sep 04, 2026, 08:44 PM UTC

Affected components

AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)

Update timeline

  1. investigating Sep 04, 2026, 08:44 PM UTC

    We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.

  2. monitoring Sep 04, 2026, 09:12 PM UTC

    A fix has been implemented and we are continuing to monitor.

  3. monitoring Sep 04, 2026, 09:22 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 04, 2026, 09:37 PM UTC

    This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors. There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.