Is Hightouch down?
Last checked just nowNo incidents right now.
Hightouch is operational right now. Last checked just now; the most recent incident resolved 17d ago.
Real-time Hightouch status, recent outages, and incident history — pulled directly from Hightouch's official status page at https://status.hightouch.io every 5 minutes. Pingoru tracks 32 Hightouch services and has captured 6 incidents in the last 90 days (99.77% uptime). Get email, Slack, Discord, or webhook alerts the moment Hightouch reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Event ingestion (US)Event syncing (US)Real-time Personalization (US)
Timeline · 3 updates
- investigating · May 08, 2026, 01:39 AM UTC
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
- monitoring · May 08, 2026, 01:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 08, 2026, 01:44 AM UTC
Service appears restored, we will continue to monitor.
Latest: Service appears restored, we will continue to monitor.
-
-
Timeline · 1 update
- resolved · May 07, 2026, 08:41 PM UTC
Between 4:20 PM PT on May 5 and 2:40 PM PT on May 6, a subset of Match Booster syncs did not complete successfully due to an enrichment issue. The issue has been resolved, and impacted syncs will recover on their next scheduled run. No action is required.
Latest: Between 4:20 PM PT on May 5 and 2:40 PM PT on May 6, a subset of Match Booster syncs did not complete successfully due to an enrichment issue. The issue has been resolved, and impa…
-
-
Timeline · 1 update
- resolved · May 07, 2026, 06:32 PM UTC
We identified and resolved an issue affecting event processing. Between 12:06 PM and 1:39 PM ET customers using tunnels to connect to Event sources experienced delays in event processing. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
Latest: We identified and resolved an issue affecting event processing. Between 12:06 PM and 1:39 PM ET customers using tunnels to connect to Event sources experienced delays in event proc…
-
- Event syncing (US)Event syncing (EU)
Timeline · 2 updates
- investigating · Apr 21, 2026, 06:20 PM UTC
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
- resolved · Apr 21, 2026, 08:22 PM UTC
We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
Latest: We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection,…
-
-
Timeline · 1 update
- resolved · Mar 19, 2026, 05:50 PM UTC
A subset of sync runs triggered between March 18 at 12:32 PM ET and March 19 at 10:37 AM ET may have experienced delays while in the processing state. This only affected sync runs with zero added and changed row operations. The issue was fully resolved as of 1:15 PM ET on March 19. No action is required.
Latest: A subset of sync runs triggered between March 18 at 12:32 PM ET and March 19 at 10:37 AM ET may have experienced delays while in the processing state. This only affected sync runs …
-
- Started May 08, 2026, 12:30 AM UTC · Resolved May 08, 2026, 01:44 AM UTC · 1h 13m
- Started May 07, 2026, 08:41 PM UTC · Resolved May 06, 2026, 09:30 PM UTC · —
- Started May 07, 2026, 06:32 PM UTC · Resolved May 07, 2026, 05:30 PM UTC · —
- Started Apr 21, 2026, 06:20 PM UTC · Resolved Apr 21, 2026, 08:22 PM UTC · 2h 1m
- Hightouch sync run delays ResolvedStarted Mar 19, 2026, 05:50 PM UTC · Resolved Mar 19, 2026, 05:50 PM UTC · —