Hightouch incident

Audience access issue impacting subset of customers

Notice Resolved View vendor source →

Hightouch experienced a notice incident on December 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 05:24 PM UTC
Resolved
Dec 18, 2025, 04:00 PM UTC
Duration
—
Detected by Pingoru
Dec 18, 2025, 05:24 PM UTC

Update timeline

  1. resolved Dec 18, 2025, 05:24 PM UTC

    Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted. This issue has been resolved.