Hightouch incident

Slow Application Loading and Intermittent UI Errors

Minor Resolved View vendor source →

Hightouch experienced a minor incident on September 29, 2026 affecting Reverse ETL and Customer Studio and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 09:53 PM UTC
Resolved
Sep 29, 2026, 11:02 PM UTC
Duration
1h 9m
Detected by Pingoru
Sep 29, 2026, 09:53 PM UTC

Affected components

Reverse ETLCustomer StudioIntelligence

Update timeline

  1. investigating Sep 29, 2026, 09:53 PM UTC

    We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.

  2. investigating Sep 29, 2026, 10:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 29, 2026, 10:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 29, 2026, 11:02 PM UTC

    This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.