Hightouch incident

Delayed delivery for a small subset of events

Minor Resolved View vendor source →

Hightouch experienced a minor incident on August 28, 2025 affecting Event ingestion (US) and Event syncing (US), lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 02:57 PM UTC
Resolved
Aug 28, 2025, 08:05 PM UTC
Duration
5h 8m
Detected by Pingoru
Aug 28, 2025, 02:57 PM UTC

Affected components

Event ingestion (US)Event syncing (US)

Update timeline

  1. investigating Aug 28, 2025, 02:57 PM UTC

    We are actively working on mitigating an issue that is causing a small subset of events to be delayed prior to delivery.

  2. monitoring Aug 28, 2025, 04:32 PM UTC

    We've released a fix and are monitoring to ensure that conditions return to normal.

  3. resolved Aug 28, 2025, 08:05 PM UTC

    The issue is fully resolved. All events are being delivered with normal latencies.