Hightouch incident

Null values causing failures for a small set of destinations

Minor Resolved View vendor source →

Hightouch experienced a minor incident on August 28, 2025 affecting Destinations, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 08:28 PM UTC
Resolved
Aug 28, 2025, 09:29 PM UTC
Duration
1h 1m
Detected by Pingoru
Aug 28, 2025, 08:28 PM UTC

Affected components

Destinations

Update timeline

  1. identified Aug 28, 2025, 08:28 PM UTC

    We have identified an issue with some destinations where null values are causing sync runs to fail. We have identified the fix and are rolling out shortly.

  2. resolved Aug 28, 2025, 09:29 PM UTC

    This incident has been resolved. Any incorrectly rejected rows will sync correctly on their next sync run.