Gong Outage History

Gong is up right now

Gong had 38 outages in the last 2 years totaling 13h 23m of downtime — averaging 1.6 incidents per month.

There were 38 Gong outages since December 5, 2025 totaling 13h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gong.io

Minor February 9, 2026

Some Users are currently unable to login to Gong

Detected by Pingoru
Feb 09, 2026, 07:07 AM UTC
Resolved
Feb 09, 2026, 07:07 AM UTC
Duration
—
Affected: Data Cloud
Timeline · 2 updates
  1. investigating Feb 09, 2026, 05:08 AM UTC

    Status: Investigating We are currently experiencing issues with authentication. Some customers are unable to log in to Gong. Our teams are working quickly to isolate and address the issue. Please check back for updates.

  2. resolved Feb 09, 2026, 07:07 AM UTC

    Status: Resolved The issue has been resolved and Gong is operational. Affected components Data Cloud (Operational)

Read the full incident report →

Minor January 30, 2026

Gong Platform Slowness

Detected by Pingoru
Jan 30, 2026, 05:14 PM UTC
Resolved
Jan 30, 2026, 05:14 PM UTC
Duration
—
Affected: Data Cloud
Timeline · 4 updates
  1. investigating Jan 30, 2026, 03:25 PM UTC

    Status: Investigating We are currently experiencing an outage. Our teams are working to isolate and address the issue. Please check back for updates. Affected components Data Cloud (Full outage)

  2. identified Jan 30, 2026, 04:19 PM UTC

    Status: Identified The cause of the issue impacting the platform has been identified, and our teams are working to resolve it. Please check back for updates. Affected components Data Cloud (Degraded performance)

  3. monitoring Jan 30, 2026, 04:26 PM UTC

    Status: Monitoring A fix was implemented to restore the platform. We are working to ensure service is fully restored for all customers. Please check back for updates. Affected components Data Cloud (Operational)

  4. resolved Jan 30, 2026, 05:14 PM UTC

    Status: Resolved The issue has been resolved. Front end was temporarily unavailable or experienced slower performance. There were no impact to data captured by the platform. Affected components Data Cloud (Operational)

Read the full incident report →

Minor January 30, 2026

Performance Degradation: CRM Data Synchronization

Detected by Pingoru
Jan 30, 2026, 03:58 PM UTC
Resolved
Jan 30, 2026, 03:58 PM UTC
Duration
—
Affected: Data Cloud
Timeline · 7 updates
  1. investigating Jan 30, 2026, 09:13 AM UTC

    Status: Investigating We are currently experiencing delays with synchronization to CRM data

  2. investigating Jan 30, 2026, 10:11 AM UTC

    Status: Investigating We are currently experiencing delays with synchronization to CRM data Affected components Data Cloud (Degraded performance)

  3. resolved Jan 30, 2026, 10:41 AM UTC

    Status: Resolved The issue has been resolve Affected components Data Cloud (Operational)

  4. investigating Jan 30, 2026, 12:59 PM UTC

    Status: Investigating We are currently experiencing delays with synchronization to CRM data. Our team is investigating the issue. Affected components Data Cloud (Degraded performance)

  5. investigating Jan 30, 2026, 02:50 PM UTC

    Status: Investigating The cause of the issue impacting CRM updates has been identified, and our teams are working to resolve it. Please check back for updates. Affected components Data Cloud (Degraded performance)

  6. monitoring Jan 30, 2026, 03:52 PM UTC

    Status: Monitoring A fix was implemented to restore CRM updates, and our team is monitoring. Affected components Data Cloud (Operational)

  7. resolved Jan 30, 2026, 03:58 PM UTC

    Status: Resolved The issue has been resolved. Some customers observed intermittent delays but no impact to data captured by the platform. Affected components Data Cloud (Operational)

Read the full incident report →

Minor January 29, 2026

Degraded Performance on Account & Contacts Pages

Detected by Pingoru
Jan 29, 2026, 09:03 PM UTC
Resolved
Jan 29, 2026, 09:03 PM UTC
Duration
—
Affected: Engage
Timeline · 3 updates
  1. investigating Jan 29, 2026, 07:44 PM UTC

    Status: Investigating We are currently investigating an issue that is causing service degradation of Account and Contacts Page. Our teams are working to isolate and address the issue. Please check back for updates. Affected components Engage (Degraded performance)

  2. investigating Jan 29, 2026, 08:31 PM UTC

    Status: Investigating Users may be experiencing significant slowness in Gong, and account search on the home page may not be functioning as expected. The following Gong components are affected: Account Salesforce, Contacts Salesforce, Lead Salesforce. There is no impact to call recordings, and there is no risk of data loss. Our teams are working quickly to investigate and address the issue. Affected components Engage (Degraded performance)

  3. resolved Jan 29, 2026, 09:03 PM UTC

    Status: Resolved The issue has been resolved. Call recording was not impacted and there is not any reported impact to data captured. Affected components Engage (Operational)

Read the full incident report →

Minor January 28, 2026

AI service disruption

Detected by Pingoru
Jan 28, 2026, 07:54 PM UTC
Resolved
Jan 28, 2026, 07:54 PM UTC
Duration
—
Affected: Web App
Timeline · 7 updates
  1. investigating Jan 27, 2026, 05:11 PM UTC

    Status: Investigating Users may be experiencing disruptions to Theme Spotter feature due to a service outage at Gemini. Our teams are working alongside the Google team to investigate and address the issue. Affected components Web App (Full outage)

  2. investigating Jan 27, 2026, 05:41 PM UTC

    Status: Investigating Our team continues to investigate the issue. Please check back for updates. Affected components Web App (Full outage)

  3. investigating Jan 27, 2026, 06:50 PM UTC

    Status: Investigating Users may be experiencing disruptions to AI services due to a service outage at Gemini. The following Gong components are affected: AskMeAnything; Smart Trackers; Theme Spotter. We are coordinating closely with Google, who are actively investigating the issue. Affected components Web App (Full outage)

  4. identified Jan 27, 2026, 08:13 PM UTC

    Status: Identified Service reliability has improved, and initial signs suggest a reduction in errors for the AI components. Our team is working to ensure all services are fully restored. Affected components Web App (Full outage)

  5. identified Jan 27, 2026, 09:37 PM UTC

    Status: Identified A fix was implemented, and Theme Spotter is partially restored. This issue is related to an ongoing Google Vertex AI service disruption. Our team is working to ensure service is fully restored. Please check back for updates. Affected components Web App (Degraded performance)

  6. monitoring Jan 28, 2026, 08:45 AM UTC

    Status: Monitoring Theme Spotter is currently partially restored. Our investigation indicates that the issue is caused by an ongoing service disruption on the Google AI Platform, which is impacting stability. While the service is functioning at the moment, behavior may remain intermittent until Google fully resolves the underlying issue. We are actively monitoring the situation and will provide updates as more information becomes available. Affected components Web App (Degraded performance)

  7. resolved Jan 28, 2026, 07:54 PM UTC

    Status: Resolved The issue has been resolved. There was no reported impacts to data captured by the platform. Affected components Web App (Operational)

Read the full incident report →

Minor January 28, 2026

We are currently experiencing connectivity issues (503 errors)

Detected by Pingoru
Jan 28, 2026, 01:39 AM UTC
Resolved
Jan 28, 2026, 01:39 AM UTC
Duration
—
Affected: Data Cloud
Timeline · 4 updates
  1. investigating Jan 28, 2026, 12:30 AM UTC

    Status: Investigating Customers may be experiencing issues accessing Gong. we are actively investigating and will update as we know more

  2. investigating Jan 28, 2026, 01:02 AM UTC

    Status: Investigating Clients may still be experiencing issues accessing Gong. Please note that recording and data ingestion are not impacted. Our team continues to investigate the issue. Please check back for updates. Affected components Data Cloud (Partial outage)

  3. monitoring Jan 28, 2026, 01:36 AM UTC

    Status: Monitoring A fix was implemented to restore Gong, and our team is monitoring. Affected components Data Cloud (Operational)

  4. resolved Jan 28, 2026, 01:39 AM UTC

    Status: Resolved The issue has been resolved and Gong is operational. Affected components Data Cloud (Operational)

Read the full incident report →