Gong incident

Call Recording and Processing Issue (Limited Scope)

Minor Resolved View vendor source →

Gong experienced a minor incident on March 2, 2026 affecting Forecast and Mobile App and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 02:41 PM UTC
Resolved
Mar 02, 2026, 02:41 PM UTC
Duration
—
Detected by Pingoru
Mar 02, 2026, 02:41 PM UTC

Affected components

ForecastMobile AppEngageWeb AppData Cloud

Update timeline

  1. investigating Mar 02, 2026, 02:33 PM UTC

    Status: Investigating We identified an issue where impact was restricted to a subset of calls. The issue specifically affected call recording and processing for these calls. Affected components Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Mobile App (Degraded performance) Web App (Degraded performance)

  2. resolved Mar 02, 2026, 02:41 PM UTC

    Status: Resolved The issue has been resolved Affected components Data Cloud (Operational) Mobile App (Operational) Web App (Operational) Forecast (Operational) Engage (Operational)