Gong incident

We experienced earlier issues with our Cloud Platform AI integration

Gong experienced a minor incident on March 3, 2026 affecting Data Cloud, lasting —. The incident has been resolved; the full update timeline is below.

Started: Mar 03, 2026, 07:01 AM UTC
Resolved: Mar 03, 2026, 07:01 AM UTC
Duration: —
Detected by Pingoru: Mar 03, 2026, 07:01 AM UTC

Affected components

Data Cloud

Update timeline

investigating Mar 03, 2026, 05:25 AM UTC

Status: Investigating We are currently experiencing a partial service outage impacting all features powered by our cloud platform AI models. This is due to a confirmed upstream issue within our cloud platform. All AI-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible.
resolved Mar 03, 2026, 07:01 AM UTC

Status: Resolved We have confirmed that the issue within our cloud platform has been fully resolved. Affected components Data Cloud (Operational)