Gong incident
We experienced earlier issues with our Cloud Platform AI integration
Resolved after 1 hour 35 minutes, affecting Data Cloud, on March 3, 2026.
We have confirmed that the issue within our cloud platform has been fully resolved.
Affected components
Update timeline
- investigating Mar 03, 2026, 05:25 AM UTC
We are currently experiencing a partial service outage impacting all features powered by our cloud platform AI models. This is due to a confirmed upstream issue within our cloud platform. All AI-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible.
- resolved Mar 03, 2026, 07:01 AM UTC
We have confirmed that the issue within our cloud platform has been fully resolved.
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