Gong incident

AI Q&A - Service disruption

Minor Resolved View vendor source →
Started
May 01, 2026, 12:24 PM UTC
Resolved
May 01, 2026, 12:24 PM UTC
Duration
Detected by Pingoru
May 01, 2026, 12:24 PM UTC

Affected components

Mobile AppData CaptureWeb App

Update timeline

  1. identified Apr 30, 2026, 07:00 PM UTC

    Status: Identified We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. Next update in 30 minutes. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Degraded performance)

  2. identified Apr 30, 2026, 07:17 PM UTC

    Status: Identified We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. We will provide the next update in 30 minutes. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Operational)

  3. identified Apr 30, 2026, 08:16 PM UTC

    Status: Identified We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may continue to experience technical errors when attempting to use these features. We will provide another update as soon as more information is available. Affected components Data Capture (Operational) Web App (Degraded performance) Mobile App (Degraded performance)

  4. resolved May 01, 2026, 12:24 PM UTC

    Status: Resolved The issue has been resolved. Affected components Web App (Operational) Mobile App (Operational) Data Capture (Operational)

Looking to track Gong downtime and outages?

Pingoru polls Gong's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Gong reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Gong alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Gong for free

5 free monitors · No credit card required