AI Q&A - Service disruption

Update timeline

1. identified Apr 30, 2026, 07:00 PM UTC

   Status: Identified We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. Next update in 30 minutes. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Degraded performance)

2. identified Apr 30, 2026, 07:17 PM UTC

   Status: Identified We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. We will provide the next update in 30 minutes. Affected components Web App (Degraded performance) Mobile App (Degraded performance) Data Capture (Operational)

3. identified Apr 30, 2026, 08:16 PM UTC

   Status: Identified We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may continue to experience technical errors when attempting to use these features. We will provide another update as soon as more information is available. Affected components Data Capture (Operational) Web App (Degraded performance) Mobile App (Degraded performance)

4. resolved May 01, 2026, 12:24 PM UTC

   Status: Resolved The issue has been resolved. Affected components Web App (Operational) Mobile App (Operational) Data Capture (Operational)