Gong incident

Web app - Degraded performance

Minor Resolved View vendor source →

Gong experienced a minor incident on April 14, 2026 affecting Forecast and Enable and 1 more component, lasting 20h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 10:58 AM UTC
Resolved
Apr 15, 2026, 07:50 AM UTC
Duration
20h 51m
Detected by Pingoru
Apr 14, 2026, 10:58 AM UTC

Affected components

ForecastEnableEngageWeb AppData Cloud

Update timeline

  1. investigating Apr 14, 2026, 10:58 AM UTC

    Status: Investigating We are currently investigating an issue affecting the Web app. Users in the US and EU environments may experience slower than usual performance on some pages within the application. We will provide another update as soon as more information is available. Affected components Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Mobile App (Degraded performance) Enable (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance)

  2. investigating Apr 14, 2026, 11:15 AM UTC

    Status: Investigating We are currently investigating an issue affecting the Web app. A subset of users in the US and EU environments may be unable to access the Gong platform or may experience slower than usual performance on some pages. We will provide another update as soon as more information is available. Affected components Data Cloud (Degraded performance) Mobile App (Degraded performance) Enable (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance) Forecast (Degraded performance) Engage (Degraded performance)

  3. monitoring Apr 14, 2026, 01:55 PM UTC

    Status: Monitoring We have implemented a fix to address the connectivity and performance issues affecting the Web app. System performance is returning to normal levels, and we are currently monitoring the environment to ensure continued stability. Affected components Web App (Degraded performance) Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Enable (Degraded performance)

  4. resolved Apr 15, 2026, 07:50 AM UTC

    Status: Resolved The incident has been resolved Affected components Web App (Operational) Forecast (Operational) Engage (Operational) Data Cloud (Operational) Enable (Operational)