Web app - Degraded performance

Update timeline

1. investigating Apr 14, 2026, 10:58 AM UTC

   Status: Investigating We are currently investigating an issue affecting the Web app. Users in the US and EU environments may experience slower than usual performance on some pages within the application. We will provide another update as soon as more information is available. Affected components Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Mobile App (Degraded performance) Enable (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance)

2. investigating Apr 14, 2026, 11:15 AM UTC

   Status: Investigating We are currently investigating an issue affecting the Web app. A subset of users in the US and EU environments may be unable to access the Gong platform or may experience slower than usual performance on some pages. We will provide another update as soon as more information is available. Affected components Data Cloud (Degraded performance) Mobile App (Degraded performance) Enable (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance) Forecast (Degraded performance) Engage (Degraded performance)

3. monitoring Apr 14, 2026, 01:55 PM UTC

   Status: Monitoring We have implemented a fix to address the connectivity and performance issues affecting the Web app. System performance is returning to normal levels, and we are currently monitoring the environment to ensure continued stability. Affected components Web App (Degraded performance) Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Enable (Degraded performance)

4. resolved Apr 15, 2026, 07:50 AM UTC

   Status: Resolved The incident has been resolved Affected components Web App (Operational) Forecast (Operational) Engage (Operational) Data Cloud (Operational) Enable (Operational)