Gong experienced a minor incident on January 30, 2026 affecting Data Cloud, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 03:25 PM UTC
Status: Investigating We are currently experiencing an outage. Our teams are working to isolate and address the issue. Please check back for updates. Affected components Data Cloud (Full outage)
- identified Jan 30, 2026, 04:19 PM UTC
Status: Identified The cause of the issue impacting the platform has been identified, and our teams are working to resolve it. Please check back for updates. Affected components Data Cloud (Degraded performance)
- monitoring Jan 30, 2026, 04:26 PM UTC
Status: Monitoring A fix was implemented to restore the platform. We are working to ensure service is fully restored for all customers. Please check back for updates. Affected components Data Cloud (Operational)
- resolved Jan 30, 2026, 05:14 PM UTC
Status: Resolved The issue has been resolved. Front end was temporarily unavailable or experienced slower performance. There were no impact to data captured by the platform. Affected components Data Cloud (Operational)