Gong experienced a minor incident on May 29, 2026 affecting Data Capture, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 06:14 PM UTC
Status: Investigating We are currently investigating an issue affecting telephony ingestion. customers may experience delays in telephony ingestion. We will provide another update in 30 minutes. Affected components Data Capture (Degraded performance)
- investigating May 29, 2026, 06:51 PM UTC
Status: Investigating We are continuing to investigate the issue affecting telephony ingestion. customers may experience delays in telephony ingestion. We will provide another update in 60 minutes. Affected components Data Capture (Degraded performance)
- monitoring May 29, 2026, 08:35 PM UTC
Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Data Capture (Degraded performance)
- resolved May 29, 2026, 10:33 PM UTC
Status: Resolved The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal. Affected components Data Capture (Operational)