Resolved after 4 hours 19 minutes, affecting Data Capture, on May 29, 2026.
The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.
Affected components
Update timeline
- investigating May 29, 2026, 06:14 PM UTC
We are currently investigating an issue affecting telephony ingestion. customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.
- investigating May 29, 2026, 06:51 PM UTC
We are continuing to investigate the issue affecting telephony ingestion. customers may experience delays in telephony ingestion. We will provide another update in 60 minutes.
- monitoring May 29, 2026, 08:35 PM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved May 29, 2026, 10:33 PM UTC
The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.
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