Gong experienced a minor incident on February 25, 2026 affecting Web App, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 09:37 AM UTC
Status: Investigating We are currently investigating reports of an issue affecting our meeting bots. Users in our US-hosted environment may experience failures when attempting to record live meetings. Please note that the live meeting itself is unaffected; only the recording functionality is impacted at this time. Our engineering team is pinpointing the root cause. We will provide another update in 30 minutes or as soon as more information becomes available. Affected components Web App (Degraded performance)
- investigating Feb 25, 2026, 10:06 AM UTC
Status: Investigating We continue to investigate recording issues within our US-hosted environment. Engineering has identified the impacted area and is currently implementing a fix. While live meetings remain unaffected, users may still encounter errors when starting a recording. Our next update will be in 30 minutes. Affected components Web App (Degraded performance)
- monitoring Feb 25, 2026, 10:26 AM UTC
Status: Monitoring We have implemented a fix for the recording issues within our US-hosted environment and are currently monitoring system performance to ensure stability. Live meetings remain unaffected. We will provide another update in 30 minutes or sooner if needed. Affected components Web App (Degraded performance)
- resolved Feb 25, 2026, 11:52 AM UTC
Status: Resolved The incident has been resolved Affected components Web App (Operational)