Gong experienced a minor incident on March 26, 2026 affecting Web App and Data Cloud, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 02:16 PM UTC
Status: Investigating We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions. Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information. Affected components Data Cloud (Degraded performance)
- investigating Mar 26, 2026, 02:30 PM UTC
Status: Investigating We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions. Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information. Affected components Web App (Partial outage) Data Cloud (Operational)
- monitoring Mar 26, 2026, 03:50 PM UTC
Status: Monitoring We have identified the root cause and successfully deployed a fix. Call recording services for all providers are beginning to recover. We are currently monitoring the system closely to ensure full stability. Affected components Web App (Operational) Data Cloud (Operational)
- resolved Mar 26, 2026, 04:25 PM UTC
Status: Resolved We have confirmed that call recording services for all providers are now fully operational. Affected components Web App (Operational) Data Cloud (Operational)