Gong experienced a minor incident on January 29, 2026 affecting Engage, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 07:44 PM UTC
Status: Investigating We are currently investigating an issue that is causing service degradation of Account and Contacts Page. Our teams are working to isolate and address the issue. Please check back for updates. Affected components Engage (Degraded performance)
- investigating Jan 29, 2026, 08:31 PM UTC
Status: Investigating Users may be experiencing significant slowness in Gong, and account search on the home page may not be functioning as expected. The following Gong components are affected: Account Salesforce, Contacts Salesforce, Lead Salesforce. There is no impact to call recordings, and there is no risk of data loss. Our teams are working quickly to investigate and address the issue. Affected components Engage (Degraded performance)
- resolved Jan 29, 2026, 09:03 PM UTC
Status: Resolved The issue has been resolved. Call recording was not impacted and there is not any reported impact to data captured. Affected components Engage (Operational)