Resolved after 1 hour 18 minutes, affecting Engage, on January 29, 2026.
The issue has been resolved. Call recording was not impacted and there is not any reported impact to data captured.
Affected components
Update timeline
- investigating Jan 29, 2026, 07:44 PM UTC
We are currently investigating an issue that is causing service degradation of Account and Contacts Page. Our teams are working to isolate and address the issue. Please check back for updates.
- investigating Jan 29, 2026, 08:31 PM UTC
Users may be experiencing significant slowness in Gong, and account search on the home page may not be functioning as expected. The following Gong components are affected: Account Salesforce, Contacts Salesforce, Lead Salesforce. There is no impact to call recordings, and there is no risk of data loss. Our teams are working quickly to investigate and address the issue.
- resolved Jan 29, 2026, 09:03 PM UTC
The issue has been resolved. Call recording was not impacted and there is not any reported impact to data captured.
Your product runs on more than Gong
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services