Forecast and Engage - Performance issue

Update timeline

1. investigating Apr 28, 2026, 12:18 PM UTC

   Status: Investigating We are currently investigating an issue affecting Forecast and Engage (specifically To-dos and Accounts). Users may experience technical errors or slower than usual performance when loading these pages. We will provide another update as soon as more information is available. Affected components Forecast (Partial outage) Engage (Partial outage)

2. identified Apr 28, 2026, 01:44 PM UTC

   Status: Identified We have identified the issue affecting Forecast and Engage. The issue is related to an upstream service provider. Users may experience technical errors or slower than usual performance when loading these pages. We are currently proceeding with mitigation steps and expect a resolution within the hour. Affected components Engage (Partial outage) Forecast (Partial outage)

3. monitoring Apr 28, 2026, 03:08 PM UTC

   Status: Monitoring We resolved the issue and are monitoring the overall service health. Affected components Forecast (Operational) Engage (Operational)

4. resolved Apr 28, 2026, 03:40 PM UTC

   Status: Resolved The system is stable and all services are operating as expected. Affected components Forecast (Operational) Engage (Operational)