Gong incident

We are currently experiencing connectivity issues (503 errors)

Resolved after 1 hour 8 minutes, affecting Data Cloud, on January 28, 2026.

monitoring Jan 28, 2026, 01:36 AM UTC

A fix was implemented to restore Gong, and our team is monitoring.

Started
Jan 28, 2026, 12:30 AM UTC
Resolved
Jan 28, 2026, 01:39 AM UTC
Duration
1h 8m
Detected by Pingoru
Jan 28, 2026, 12:30 AM UTC

Affected components

Data Cloud

Update timeline

  1. investigating Jan 28, 2026, 12:30 AM UTC

    Customers may be experiencing issues accessing Gong. we are actively investigating and will update as we know more

  2. investigating Jan 28, 2026, 01:02 AM UTC

    Clients may still be experiencing issues accessing Gong. Please note that recording and data ingestion are not impacted. Our team continues to investigate the issue. Please check back for updates.

  3. monitoring Jan 28, 2026, 01:36 AM UTC

    A fix was implemented to restore Gong, and our team is monitoring.

  4. resolved Jan 28, 2026, 01:39 AM UTC

    The issue has been resolved and Gong is operational.

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