Resolved after 6 hours 45 minutes, affecting Data Cloud, on January 30, 2026.
The issue has been resolved. Some customers observed intermittent delays but no impact to data captured by the platform.
Affected components
Update timeline
- investigating Jan 30, 2026, 09:13 AM UTC
We are currently experiencing delays with synchronization to CRM data
- investigating Jan 30, 2026, 10:11 AM UTC
We are currently experiencing delays with synchronization to CRM data
- resolved Jan 30, 2026, 10:41 AM UTC
The issue has been resolve
- investigating Jan 30, 2026, 12:59 PM UTC
We are currently experiencing delays with synchronization to CRM data. Our team is investigating the issue.
- investigating Jan 30, 2026, 02:50 PM UTC
The cause of the issue impacting CRM updates has been identified, and our teams are working to resolve it. Please check back for updates.
- monitoring Jan 30, 2026, 03:52 PM UTC
A fix was implemented to restore CRM updates, and our team is monitoring.
- resolved Jan 30, 2026, 03:58 PM UTC
The issue has been resolved. Some customers observed intermittent delays but no impact to data captured by the platform.
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