Gong experienced a minor incident on January 30, 2026 affecting Data Cloud, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 09:13 AM UTC
Status: Investigating We are currently experiencing delays with synchronization to CRM data
- investigating Jan 30, 2026, 10:11 AM UTC
Status: Investigating We are currently experiencing delays with synchronization to CRM data Affected components Data Cloud (Degraded performance)
- resolved Jan 30, 2026, 10:41 AM UTC
Status: Resolved The issue has been resolve Affected components Data Cloud (Operational)
- investigating Jan 30, 2026, 12:59 PM UTC
Status: Investigating We are currently experiencing delays with synchronization to CRM data. Our team is investigating the issue. Affected components Data Cloud (Degraded performance)
- investigating Jan 30, 2026, 02:50 PM UTC
Status: Investigating The cause of the issue impacting CRM updates has been identified, and our teams are working to resolve it. Please check back for updates. Affected components Data Cloud (Degraded performance)
- monitoring Jan 30, 2026, 03:52 PM UTC
Status: Monitoring A fix was implemented to restore CRM updates, and our team is monitoring. Affected components Data Cloud (Operational)
- resolved Jan 30, 2026, 03:58 PM UTC
Status: Resolved The issue has been resolved. Some customers observed intermittent delays but no impact to data captured by the platform. Affected components Data Cloud (Operational)