Resolved after 38 minutes, affecting Data Capture and Engage and 1 more, on May 8, 2026.
We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.
Affected components
Update timeline
- investigating May 08, 2026, 06:00 AM UTC
We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.
- monitoring May 08, 2026, 06:24 AM UTC
We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.
- resolved May 08, 2026, 06:39 AM UTC
The incident has been resolved
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Amazon Web Services