Gong Outage History

Gong is up right now

Gong had 58 outages in the last 2 years totaling 196h 21m of downtime — averaging 2.4 incidents per month.

There were 58 Gong outages since December 5, 2025 totaling 196h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gong.io

Minor October 8, 2026

We are currently experiencing issues with Gong Emails activity

Detected by Pingoru
Oct 08, 2026, 06:54 PM UTC
Resolved
Oct 09, 2026, 12:05 AM UTC
Duration
5h 11m
Affected: Data CaptureEngageWeb App
Timeline · 5 updates
  1. investigating Oct 08, 2026, 06:54 PM UTC

    Status: Investigating We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM.

  2. investigating Oct 08, 2026, 06:57 PM UTC

    Status: Investigating We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM & Engage Analytics. Affected components Web App (Degraded performance) Data Capture (Degraded performance)

  3. identified Oct 08, 2026, 08:57 PM UTC

    Status: Identified We identified the issue and now working on a fix Affected components Web App (Degraded performance) Engage (Degraded performance) Data Capture (Degraded performance)

  4. resolved Oct 09, 2026, 12:05 AM UTC

    Status: Resolved Resolved – The issue affecting email activity syncing has been resolved. We are currently monitoring the system as remaining updates process. Some users may experience brief delays in syncing as data catches up. Affected components Web App (Operational) Engage (Operational) Data Capture (Operational)

  5. resolved Oct 09, 2026, 08:24 AM UTC

    Status: Resolved This incident has been resolved. Affected components Web App (Operational) Engage (Operational) Data Capture (Operational)

Read the full incident report →

Minor October 8, 2026

We are currently experiencing issues with Gong Enrich

Detected by Pingoru
Oct 08, 2026, 12:28 PM UTC
Resolved
Oct 08, 2026, 02:01 PM UTC
Duration
1h 32m
Affected: Data CaptureWeb App
Timeline · 3 updates
  1. investigating Oct 08, 2026, 12:28 PM UTC

    Status: Investigating We're investigating an issue causing Gong Enrich to be unavailable. Our teams are aware and working on it. We'll provide another update as soon as we have more information Affected components Web App (Degraded performance) Data Capture (Degraded performance)

  2. monitoring Oct 08, 2026, 12:51 PM UTC

    Status: Monitoring We have implemented a fix for the issue affecting Gong Enrich, and our team is now monitoring system performance to confirm the service is operating as expected. We will provide another update once we have confirmed full recovery. Affected components Web App (Degraded performance) Data Capture (Degraded performance)

  3. resolved Oct 08, 2026, 02:01 PM UTC

    Status: Resolved The issue has been resolved Affected components Data Capture (Operational) Web App (Operational)

Read the full incident report →

Minor October 5, 2026

People, Flows, and Gong Extension - Service disruption

Detected by Pingoru
Oct 05, 2026, 01:12 PM UTC
Resolved
Oct 06, 2026, 06:48 AM UTC
Duration
17h 36m
Affected: Mobile AppData CaptureEngageWeb App
Timeline · 2 updates
  1. monitoring Oct 05, 2026, 01:12 PM UTC

    Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Data Capture (Degraded performance) Web App (Degraded performance) Engage (Degraded performance) Mobile App (Degraded performance)

  2. resolved Oct 06, 2026, 06:48 AM UTC

    Status: Resolved The issue has been resolved. Affected components Web App (Operational) Engage (Operational)

Read the full incident report →

Minor October 5, 2026

Engage - To-dos Service Disruption

Detected by Pingoru
Oct 05, 2026, 11:18 AM UTC
Resolved
Oct 05, 2026, 01:28 PM UTC
Duration
2h 9m
Affected: Engage
Timeline · 4 updates
  1. investigating Oct 05, 2026, 11:18 AM UTC

    Status: Investigating We are currently investigating an issue affecting Engage. Users may experience issues accessing or using the To-dos page. We will provide another update as soon as we have more information. Affected components Engage (Partial outage)

  2. identified Oct 05, 2026, 11:29 AM UTC

    Status: Identified We have identified the issue affecting Engage. Users may experience issues accessing or using the To-dos page. We are currently applying a fix to resolve the issue. We will provide another update as soon as more information becomes available. Affected components Engage (Partial outage)

  3. monitoring Oct 05, 2026, 01:04 PM UTC

    Status: Monitoring We have implemented a fix and are currently monitoring system performance across all cells. Affected components Engage (Operational)

  4. resolved Oct 05, 2026, 01:28 PM UTC

    Status: Resolved This incident has been resolved. Affected components Engage (Operational)

Read the full incident report →

Minor September 28, 2026

Dialer - Degraded Performance

Detected by Pingoru
Sep 28, 2026, 03:34 PM UTC
Resolved
Sep 28, 2026, 04:49 PM UTC
Duration
1h 15m
Affected: Engage
Timeline · 5 updates
  1. investigating Sep 28, 2026, 03:34 PM UTC

    Status: Investigating We've detected an issue with the gong dialer and are actively investigating Affected components Engage (Degraded performance)

  2. investigating Sep 28, 2026, 03:38 PM UTC

    Status: Investigating We've detected an issue with the gong dialer and are actively investigating Affected components Engage (Degraded performance)

  3. identified Sep 28, 2026, 04:25 PM UTC

    Status: Identified We have identified the cause of the issue affecting the Gong dialer and actively working on a fix Affected components Engage (Degraded performance)

  4. monitoring Sep 28, 2026, 04:30 PM UTC

    Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Engage (Operational)

  5. resolved Sep 28, 2026, 04:49 PM UTC

    Status: Resolved The issue has been resolved. Affected components Engage (Operational)

Read the full incident report →

Minor September 16, 2026

Gong Platform Outage - Multiple Pages Not Loading

Detected by Pingoru
Sep 16, 2026, 11:52 AM UTC
Resolved
Sep 16, 2026, 02:51 PM UTC
Duration
2h 59m
Affected: ForecastEngage
Timeline · 3 updates
  1. investigating Sep 16, 2026, 01:25 PM UTC

    Status: Investigating Investigating: Our team continues to investigate the issue affecting multiple Gong components, including Forecast, Flows, and the Call page. Users may experience loading issues and errors when accessing these areas or performing certain actions. Please check back for updates. Affected components Forecast (Degraded performance) Engage (Degraded performance)

  2. identified Sep 16, 2026, 02:29 PM UTC

    Status: Identified We identified a frontend regression introduced by a recent migration. We are working to revert the affected change and restore the service. Please check back for updates. Affected components Forecast (Degraded performance) Engage (Degraded performance)

  3. resolved Sep 16, 2026, 02:51 PM UTC

    Status: Resolved The issue has been resolved. We reverted the affected frontend change, and the impacted pages are now functioning as expected. Thank you for your patience. Affected components Forecast (Operational) Engage (Operational)

Read the full incident report →

Minor September 16, 2026

Gong CRM is currently affected by a service disruption at Salesforce

Detected by Pingoru
Sep 16, 2026, 09:24 AM UTC
Resolved
Sep 16, 2026, 10:05 PM UTC
Duration
12h 40m
Affected: ForecastEngage
Timeline · 4 updates
  1. monitoring Sep 16, 2026, 09:24 AM UTC

    Status: Monitoring We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.

  2. monitoring Sep 16, 2026, 10:40 AM UTC

    Status: Monitoring We are working to ensure service is fully restored for all customers. Please check back for updates. Affected components Forecast (Degraded performance) Engage (Degraded performance)

  3. monitoring Sep 16, 2026, 11:34 AM UTC

    Status: Monitoring We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates. Affected components Forecast (Degraded performance) Engage (Degraded performance)

  4. resolved Sep 16, 2026, 10:05 PM UTC

    Status: Resolved The issue has been resolved. Affected components Forecast (Operational) Engage (Operational)

Read the full incident report →

Minor September 9, 2026

Data Capture & Processing - Call processing delays

Detected by Pingoru
Sep 09, 2026, 08:27 PM UTC
Resolved
Sep 10, 2026, 04:06 PM UTC
Duration
19h 38m
Affected: Data Capture
Timeline · 4 updates
  1. investigating Sep 09, 2026, 08:27 PM UTC

    Status: Investigating We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes. Affected components Data Capture (Degraded performance)

  2. investigating Sep 09, 2026, 09:08 PM UTC

    Status: Investigating Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates. Affected components Data Capture (Degraded performance)

  3. investigating Sep 10, 2026, 09:26 AM UTC

    Status: Investigating We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available. Affected components Data Capture (Degraded performance)

  4. resolved Sep 10, 2026, 04:06 PM UTC

    Status: Resolved The issue has been resolved. Affected components Data Capture (Operational)

Read the full incident report →

Minor September 9, 2026

We are currently experiencing performance degradation on Gong Anywhere Extension

Detected by Pingoru
Sep 09, 2026, 05:57 PM UTC
Resolved
Sep 09, 2026, 06:40 PM UTC
Duration
43m
Timeline · 3 updates
  1. investigating Sep 09, 2026, 05:57 PM UTC

    Status: Investigating Investigating: We are investigating a database issue tat is having impact on the Gong Anywhere extension, resulting in the UI overlays not to be rendered in Gmail / SFDC / Dynamics.

  2. monitoring Sep 09, 2026, 06:09 PM UTC

    Status: Monitoring A fix was implemented to restore Gong Anywhere Extension and our team is monitoring.

  3. resolved Sep 09, 2026, 06:40 PM UTC

    Status: Resolved The issue has been resolved.

Read the full incident report →

Minor September 8, 2026

Engage & Web App - Degraded Performance

Detected by Pingoru
Sep 08, 2026, 08:35 PM UTC
Resolved
Sep 08, 2026, 11:02 PM UTC
Duration
2h 26m
Affected: EngageWeb App
Timeline · 2 updates
  1. identified Sep 08, 2026, 08:35 PM UTC

    Status: Identified We have identified an issue affecting Engage (People) and the Gong Anywhere Chrome extension. A subset of users in the US-hosted environment may experience display and loading issues on the People page, as well as contact overlay details failing to render in the extension. We are currently working to mitigate the issue. Affected components Web App (Degraded performance) Engage (Degraded performance)

  2. resolved Sep 08, 2026, 11:02 PM UTC

    Status: Resolved The issue has been resolved. Affected components Web App (Operational) Engage (Operational)

Read the full incident report →

Minor September 8, 2026

We are currently experiencing issues with Engage Accounts

Detected by Pingoru
Sep 08, 2026, 06:10 PM UTC
Resolved
Sep 08, 2026, 07:07 PM UTC
Duration
56m
Affected: Engage
Timeline · 3 updates
  1. investigating Sep 08, 2026, 06:10 PM UTC

    Status: Investigating Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue.

  2. investigating Sep 08, 2026, 06:18 PM UTC

    Status: Investigating Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue. Affected components Engage (Degraded performance)

  3. resolved Sep 08, 2026, 07:07 PM UTC

    Status: Resolved The issue has been resolved. Affected components Engage (Operational)

Read the full incident report →

Minor August 4, 2026

MCP connection issues affecting Gong AI tools

Detected by Pingoru
Aug 04, 2026, 12:30 AM UTC
Resolved
Aug 04, 2026, 03:29 AM UTC
Duration
2h 59m
Timeline · 3 updates
  1. investigating Aug 04, 2026, 12:30 AM UTC

    Status: Investigating We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).

  2. identified Aug 04, 2026, 01:29 AM UTC

    Status: Identified We have identified the issue affecting Gong's MCP integration. Customers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests. We are currently working on deploying a fix and will provide another update as soon as more information becomes available.

  3. resolved Aug 04, 2026, 03:29 AM UTC

    Status: Resolved The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

Read the full incident report →

Minor July 27, 2026

Gong Application Sign-in Issues

Detected by Pingoru
Jul 27, 2026, 08:46 AM UTC
Resolved
Jul 27, 2026, 10:05 AM UTC
Duration
1h 19m
Affected: Web App
Timeline · 4 updates
  1. investigating Jul 27, 2026, 08:46 AM UTC

    Status: Investigating We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible. Affected components Web App (Full outage)

  2. investigating Jul 27, 2026, 08:54 AM UTC

    Status: Investigating We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible. Affected components Web App (Full outage)

  3. identified Jul 27, 2026, 09:18 AM UTC

    Status: Identified We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available Affected components Web App (Full outage)

  4. resolved Jul 27, 2026, 10:05 AM UTC

    Status: Resolved This issue has been resolved. Affected components Web App (Operational)

Read the full incident report →

Minor July 21, 2026

Call processing delays

Detected by Pingoru
Jul 21, 2026, 09:03 PM UTC
Resolved
Jul 21, 2026, 10:14 PM UTC
Duration
1h 10m
Affected: Data Capture
Timeline · 3 updates
  1. identified Jul 21, 2026, 09:03 PM UTC

    Status: Identified We have identified the issue affecting call processing. Users in the US may experience delays in call processing. Fix have been deployed. Next update in 30 minutes. Affected components Data Capture (Degraded performance)

  2. monitoring Jul 21, 2026, 09:37 PM UTC

    Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Data Capture (Degraded performance)

  3. resolved Jul 21, 2026, 10:14 PM UTC

    Status: Resolved The issue has been resolved. Affected components Data Capture (Operational)

Read the full incident report →

Minor July 14, 2026

Gong extension issue

Detected by Pingoru
Jul 14, 2026, 02:33 PM UTC
Resolved
Jul 15, 2026, 04:00 AM UTC
Duration
13h 26m
Affected: Data Capture
Timeline · 3 updates
  1. identified Jul 14, 2026, 02:33 PM UTC

    Status: Identified We are investigating reports of issues with the Gong extension and are working to resolve them for affected users. Affected components Data Capture (Degraded performance)

  2. identified Jul 14, 2026, 04:27 PM UTC

    Status: Identified We have identified the issue affecting the Gong extension (specifically version 1.0.76). A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load. We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately. Affected components Data Capture (Degraded performance)

  3. resolved Jul 15, 2026, 04:00 AM UTC

    Status: Resolved The issue affecting the Gong extension has been fully resolved. Affected components Data Capture (Operational)

Read the full incident report →

Minor July 13, 2026

Gong Platform Issues

Detected by Pingoru
Jul 13, 2026, 10:45 AM UTC
Resolved
Jul 13, 2026, 10:48 AM UTC
Duration
2m
Affected: Mobile AppData CaptureWeb App
Timeline · 2 updates
  1. investigating Jul 13, 2026, 10:45 AM UTC

    Status: Investigating We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future. Affected components Web App (Full outage) Mobile App (Full outage) Data Capture (Full outage)

  2. resolved Jul 13, 2026, 10:48 AM UTC

    Status: Resolved The issue has been resolved. Affected components Web App (Operational) Mobile App (Operational) Data Capture (Operational)

Read the full incident report →

Minor July 12, 2026

Service Alert: Gong Platform Issues

Detected by Pingoru
Jul 12, 2026, 09:27 AM UTC
Resolved
Jul 12, 2026, 09:59 AM UTC
Duration
32m
Affected: Mobile AppWeb App
Timeline · 2 updates
  1. investigating Jul 12, 2026, 09:27 AM UTC

    Status: Investigating We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible. Affected components Web App (Full outage) Mobile App (Full outage)

  2. resolved Jul 12, 2026, 09:59 AM UTC

    Status: Resolved Gong platform is fully operational. Affected components Web App (Operational) Mobile App (Operational)

Read the full incident report →

Minor July 1, 2026

Team insights page is failing to load

Detected by Pingoru
Jul 01, 2026, 05:05 AM UTC
Resolved
Jul 01, 2026, 05:22 AM UTC
Duration
16m
Affected: Forecast
Timeline · 2 updates
  1. investigating Jul 01, 2026, 05:05 AM UTC

    Status: Investigating We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more. Affected components Forecast (Degraded performance)

  2. resolved Jul 01, 2026, 05:22 AM UTC

    Status: Resolved The issue has been resolved. Affected components Forecast (Operational)

Read the full incident report →

Minor June 22, 2026

Web app - Limited scope incident

Detected by Pingoru
Jun 22, 2026, 02:40 PM UTC
Resolved
Jun 22, 2026, 10:21 PM UTC
Duration
7h 40m
Affected: Web App
Timeline · 2 updates
  1. identified Jun 22, 2026, 02:40 PM UTC

    Status: Identified We have isolated the issue affecting the Web app. A Cloudflare outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored. Affected components Web App (Partial outage)

  2. resolved Jun 22, 2026, 10:21 PM UTC

    Status: Resolved The issue has been resolved. Affected components Web App (Operational)

Read the full incident report →

Minor June 16, 2026

Call page - Service disruption

Detected by Pingoru
Jun 16, 2026, 12:15 PM UTC
Resolved
Jun 16, 2026, 12:55 PM UTC
Duration
39m
Affected: Web App
Timeline · 3 updates
  1. investigating Jun 16, 2026, 12:15 PM UTC

    Status: Investigating We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available. Affected components Web App (Degraded performance)

  2. monitoring Jun 16, 2026, 12:50 PM UTC

    Status: Monitoring We have implemented a fix and are currently monitoring system performance. Affected components Web App (Operational)

  3. resolved Jun 16, 2026, 12:55 PM UTC

    Status: Resolved The incident has been resolved Affected components Web App (Operational)

Read the full incident report →

Minor June 15, 2026

We are currently experiencing performance degradation on google services

Detected by Pingoru
Jun 15, 2026, 05:02 PM UTC
Resolved
Jun 15, 2026, 06:40 PM UTC
Duration
1h 38m
Affected: Mobile AppData CaptureWeb App
Timeline · 2 updates
  1. investigating Jun 15, 2026, 05:02 PM UTC

    Status: Investigating Investigating: Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause Affected components Data Capture (Degraded performance) Web App (Degraded performance) Mobile App (Degraded performance)

  2. resolved Jun 15, 2026, 06:40 PM UTC

    Status: Resolved Problem: Our Google app lost access, preventing all read and write operations for email and calendar integrations. Impact: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. Steps to resolve: We are monitoring and have observed emails being ingested again and google access is restored Affected components Mobile App (Operational) Data Capture (Operational) Web App (Operational)

Read the full incident report →

Minor June 10, 2026

Consent App: Google Add-in Meeting Link Generation Issue

Detected by Pingoru
Jun 10, 2026, 11:01 AM UTC
Resolved
Jun 10, 2026, 08:36 PM UTC
Duration
9h 34m
Affected: Data Capture
Timeline · 3 updates
  1. investigating Jun 10, 2026, 11:01 AM UTC

    Status: Investigating We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible. Affected components Data Capture (Degraded performance)

  2. monitoring Jun 10, 2026, 12:05 PM UTC

    Status: Monitoring A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved. Affected components Data Capture (Operational)

  3. resolved Jun 10, 2026, 08:36 PM UTC

    Status: Resolved The issue has been resolved. Affected components Data Capture (Operational)

Read the full incident report →

Minor June 9, 2026

Admin - Limited scope incident

Detected by Pingoru
Jun 09, 2026, 02:55 PM UTC
Resolved
Jun 09, 2026, 10:46 PM UTC
Duration
7h 51m
Affected: Web App
Timeline · 4 updates
  1. identified Jun 09, 2026, 02:55 PM UTC

    Status: Identified We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes. Affected components Web App (Degraded performance)

  2. resolved Jun 09, 2026, 03:48 PM UTC

    Status: Resolved The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors. Affected components Web App (Operational)

  3. monitoring Jun 09, 2026, 07:33 PM UTC

    Status: Monitoring We're still working on a fix. Some pages within the admin center may not be accessible. Affected components Web App (Operational)

  4. resolved Jun 09, 2026, 10:46 PM UTC

    Status: Resolved The issue has been fully resolved. Affected components Web App (Operational)

Read the full incident report →

Minor June 3, 2026

Webex Calls May Not Be Recorded

Detected by Pingoru
Jun 03, 2026, 02:35 PM UTC
Resolved
Jun 03, 2026, 05:44 PM UTC
Duration
3h 8m
Affected: Data Capture
Timeline · 2 updates
  1. monitoring Jun 03, 2026, 02:35 PM UTC

    Status: Monitoring We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available. Affected components Data Capture (Degraded performance)

  2. resolved Jun 03, 2026, 05:44 PM UTC

    Status: Resolved The issue has been resolved. Affected components Data Capture (Operational)

Read the full incident report →