Gong Outage History

Status: Investigating We are currently investigating an issue affecting Forecast and Engage (specifically To-dos and Accounts). Users may experience technical errors or slower than usual performance when loading these pages. We will provide another update as soon as more information is available. Affected components Forecast (Partial outage) Engage (Partial outage)

Status: Investigating We are currently investigating an issue affecting the Web app. Users in the US and EU environments may experience slower than usual performance on some pages within the application. We will provide another update as soon as more information is available. Affected components Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Mobile App (Degraded performance) Enable (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance)

Status: Investigating We are currently investigating an issue affecting the Web app. A subset of users in the US and EU environments may be unable to access the Gong platform or may experience slower than usual performance on some pages. We will provide another update as soon as more information is available. Affected components Data Cloud (Degraded performance) Mobile App (Degraded performance) Enable (Degraded performance) Data Capture (Degraded performance) Web App (Degraded performance) Forecast (Degraded performance) Engage (Degraded performance)

Status: Investigating We are aware of an issue affecting access to the Gong platform. Our team is actively investigating and will provide further updates as more information becomes available. Affected components Web App (Full outage) Forecast (Full outage) Engage (Full outage) Data Cloud (Full outage) Mobile App (Full outage)

Status: Investigating We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions. Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information. Affected components Data Cloud (Degraded performance)

Status: Investigating We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions. Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information. Affected components Web App (Partial outage) Data Cloud (Operational)

Status: Investigating We are currently experiencing a partial service outage impacting all features powered by our cloud platform AI models. This is due to a confirmed upstream issue within our cloud platform. All AI-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible.

Status: Investigating We identified an issue where impact was restricted to a subset of calls. The issue specifically affected call recording and processing for these calls. Affected components Forecast (Degraded performance) Engage (Degraded performance) Data Cloud (Degraded performance) Mobile App (Degraded performance) Web App (Degraded performance)

Status: Investigating Investigating: We are currently experiencing issues with our integration with Google. As a result, you might experience delays in some features. Our teams are working quickly to investigate and address the issue. Affected components Data Cloud (Degraded performance)

Status: Investigating We are currently experiencing a significant service outage impacting all features powered by Gemini models. This is due to a confirmed upstream issue within Google Cloud Platform (GCP). All Gemini-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible. Google has confirmed the incident on their end and is working toward a resolution. We will provide the next update in 30 minutes or as soon as new information becomes available. Affected components Data Cloud (Degraded performance)

Status: Investigating We are currently investigating reports of an issue affecting our meeting bots. Users in our US-hosted environment may experience failures when attempting to record live meetings. Please note that the live meeting itself is unaffected; only the recording functionality is impacted at this time. Our engineering team is pinpointing the root cause. We will provide another update in 30 minutes or as soon as more information becomes available. Affected components Web App (Degraded performance)

Status: Investigating We continue to investigate recording issues within our US-hosted environment. Engineering has identified the impacted area and is currently implementing a fix. While live meetings remain unaffected, users may still encounter errors when starting a recording. Our next update will be in 30 minutes. Affected components Web App (Degraded performance)

Status: Investigating We are currently investigating reports of slowness and degraded performance across the website. Users may experience longer load times than usual. Our engineering team is actively looking into the root cause, and we will provide an update as soon as we have more information. Thank you for your patience. Affected components Data Cloud (Degraded performance)

Status: Investigating We are currently experiencing an outage affecting login services for our customers in the EU. Our teams are working quickly to isolate and address the issue. Please check back for updates. Affected components Engage (Full outage) Data Cloud (Full outage) Mobile App (Full outage) Web App (Full outage) Forecast (Full outage)

Status: Investigating We are continuing to investigate the root cause of the issue. We will provide further information as soon as it is available. Affected components Mobile App (Full outage) Web App (Full outage) Forecast (Full outage) Engage (Full outage) Data Cloud (Full outage)

Status: Investigating We are aware that some customers are experiencing issues with Engage To-dos. Our team is investigating the issue. Affected components Engage (Degraded performance)

Status: Investigating We are aware that some customers are experiencing issues with the Platform. Affected components Engage (Degraded performance) Data Cloud (Degraded performance)

Status: Investigating We are currently experiencing issues with authentication. Some customers are unable to log in to Gong. Our teams are working quickly to isolate and address the issue. Please check back for updates.