EverTrue Outage History

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There were 7 EverTrue outages since February 10, 2026 totaling 69h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.evertrue.com

Minor April 10, 2026

EverTrue iOS - mobile application not functioning as expected

Detected by Pingoru
Apr 10, 2026, 12:48 PM UTC
Resolved
Apr 10, 2026, 01:51 PM UTC
Duration
1h 3m
Affected: iOS App
Timeline · 5 updates
  1. identified Apr 10, 2026, 12:48 PM UTC

    We have identified an issue that is preventing the EverTrue iOS from functioning as expected. We are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions. Please note android and web are not affected.

  2. identified Apr 10, 2026, 01:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 10, 2026, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues with the app.

  4. monitoring Apr 10, 2026, 01:34 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 10, 2026, 01:51 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Minor March 4, 2026

EverTrue Imports - Files Failing Pre-Processing

Detected by Pingoru
Mar 04, 2026, 01:22 PM UTC
Resolved
Mar 06, 2026, 11:09 PM UTC
Duration
2d 9h
Affected: Imports
Timeline · 5 updates
  1. investigating Mar 04, 2026, 01:22 PM UTC

    We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].

  2. investigating Mar 04, 2026, 02:18 PM UTC

    We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to [email protected].

  3. investigating Mar 04, 2026, 02:21 PM UTC

    We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].

  4. monitoring Mar 05, 2026, 06:31 PM UTC

    A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.

  5. resolved Mar 06, 2026, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Scheduled and manual EverTrue exports not generating as expected

Detected by Pingoru
Feb 27, 2026, 03:48 PM UTC
Resolved
Feb 27, 2026, 05:59 PM UTC
Duration
2h 11m
Affected: Exports
Timeline · 3 updates
  1. investigating Feb 27, 2026, 03:48 PM UTC

    We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

  2. monitoring Feb 27, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).

  3. resolved Feb 27, 2026, 05:59 PM UTC

    All failed/stuck exports have been re-run. Please reach out to [email protected] for any further questions or concerns.

Read the full incident report →

Minor February 25, 2026

EVERTRUE (SIGNAL EMAIL): error on email sends

Detected by Pingoru
Feb 25, 2026, 02:33 PM UTC
Resolved
Feb 25, 2026, 03:13 PM UTC
Duration
40m
Affected: Signal Email
Timeline · 2 updates
  1. investigating Feb 25, 2026, 02:33 PM UTC

    We are currently investigating an issue that is causing errors when sending emails through SIgnal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

  2. resolved Feb 25, 2026, 03:13 PM UTC

    This incident has been resolved! If already logged in, please perform a hard refresh to ensure the fix is applied to your session (command+shift+R on Mac, CTRL + F5 on PC)

Read the full incident report →

Minor February 23, 2026

EverTrue/ScheduledExports: Scheduled exports not delivered

Detected by Pingoru
Feb 23, 2026, 07:18 PM UTC
Resolved
Feb 23, 2026, 10:50 PM UTC
Duration
3h 31m
Affected: Exports
Timeline · 2 updates
  1. investigating Feb 23, 2026, 07:18 PM UTC

    We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

  2. resolved Feb 23, 2026, 10:50 PM UTC

    A fix has been implemented & all exports that failed over the weekend were re-run & should be caught up now!

Read the full incident report →

Minor February 23, 2026

ThankView Platform - Video Processing Errors

Detected by Pingoru
Feb 23, 2026, 02:20 PM UTC
Resolved
Feb 23, 2026, 05:07 PM UTC
Duration
2h 46m
Affected: Video Processing
Timeline · 4 updates
  1. investigating Feb 23, 2026, 02:20 PM UTC

    We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

  2. identified Feb 23, 2026, 03:41 PM UTC

    We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions.

  3. monitoring Feb 23, 2026, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues.

  4. resolved Feb 23, 2026, 05:07 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Major February 10, 2026

ThankView Platform - Platform Outage

Detected by Pingoru
Feb 10, 2026, 09:39 PM UTC
Resolved
Feb 10, 2026, 10:59 PM UTC
Duration
1h 20m
Affected: Web Application
Timeline · 3 updates
  1. identified Feb 10, 2026, 09:39 PM UTC

    We have identified an issue that is preventing the ThankView platform from loading, and are working on a fix to resolve as quickly as possible. If you have any questions, please reach out to [email protected].

  2. monitoring Feb 10, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results. If you experience any issues with being unable to load the site, please reach out to [email protected]

  3. resolved Feb 10, 2026, 10:59 PM UTC

    This incident has been resolved. If you have any questions or experience any issues, please reach out to [email protected]

Read the full incident report →

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