EverTrue incident
EverTrue Platform - Constituent Records Not Loading, Some Users Receiving Server Errors
EverTrue experienced a minor incident on December 15, 2025 affecting Application, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 05:51 PM UTC
We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
- identified Dec 15, 2025, 05:53 PM UTC
We have identified the issue and are working on a fix. If you have any questions, please reach out to [email protected].
- monitoring Dec 15, 2025, 06:14 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience issues with loading constituent records.
- monitoring Dec 15, 2025, 06:16 PM UTC
A fix has been implemented! Please perform a hard a refresh in the platform (command+shift+R on mac, CTRL +F5 on PC). We are continuing to monitor results for further issues.
- resolved Dec 15, 2025, 08:01 PM UTC
This incident is resolved. If you have any questions, please reach out to [email protected]